Vijay Sales Exchange Offer 2026: Trade-In Rules and VS+ Warranty Terms

Most of what goes wrong with a trade-in goes wrong at the door, and Vijay Sales' FAQ is unusually direct about the point of no return: “Once the old device has been picked up from you, we will not be able to return or refund it, as it would have already been processed by our third-party liquidation partners.”

The sequencing is in your favour up to that moment. The page states that “the delivery of the new device will be done before the exchange of your old device pickup” — so you have the new phone in hand before the old one leaves. But once it leaves, it is gone, and returning the new device afterwards does not bring it back: the refund is the new device's cost minus the trade-in bonus, and “the exchange of the old device is non-returnable”.

The other expensive surprise is the rejection case. If the old device fails the condition check, the exchange order is cancelled and the trade-in bonus you already received “can be collected separately from the customer”. In other words the discount comes back off, at the door, on a phone you are still holding.

The condition bar is written in some detail, and it is stricter about the screen than about anything else. The display must be “without scratches, dents, cracks, discoloration, stains, lines, dead pixels, and other problems”, and you are asked to remove any screen guard or tempered glass first — which means the protector that has been hiding a scratch for two years comes off before the agent looks.

One clause is worth reading twice if your battery is tired: a phone that “only turns on when connected to a charger” is explicitly not accepted. A device that boots only on mains power fails, whatever else is right about it.

The rest is housekeeping, but skipping it stalls the handover: wipe your data, sign out of iCloud or your Google account, remove lock codes and passwords, charge the device fully and factory-reset it. The one piece of good news is on packaging — the original box and accessories are “preferable” but explicitly not required.

The extended warranty Vijay Sales sells alongside devices is VS+, and the FAQ names its operator: it is “powered by OnsiteGo (Onsite Electro Services Private Limited)”. That matters, because the service terms are OnsiteGo's, not the brand's.

The headline term is up to 4 additional years, with a ceiling: manufacturer warranty plus VS+ “should not exceed 5 years”. So a 2-year manufacturer warranty leaves room for 3 years of VS+, not 4. Phones and tablets are capped much lower — 1 additional year only.

The repair terms are more generous than most: there is no limit on the number of service requests, and repairs continue until the total cost of all repairs reaches the value of the device. If a single repair would cost more than the device's current market value, the device is replaced instead — though replacement comes “in the form of new or refurbished device or Gift Cards”, so a refurbished unit or store credit satisfies the obligation. And the plan is cancellable within 30 days for a refund, provided you have not already filed a service request.

VS+ covers what the page calls issues that occur “organically or in simple terms ‘on its own’ and without any external factor”. That sentence does a lot of work. Physical damage, liquid damage and power surges are outside the scope — a dropped phone, a wet laptop or an appliance killed by a voltage spike is not a VS+ claim.

Normal wear and tear is excluded too, and the page gives concrete examples rather than leaving it vague: issues in a microwave cavity, empty printer cartridges, damage to laptop hinges, and breakage of mixer or juicer blades. Consumables and accessories — water purifier filters are the named case — are not covered either.

There is also a timing condition people miss: you must report a malfunction within 7 days, on 022 6622 7722 or vscaremumbai@vijaysales.com. And if you prefer to take the device to an authorised service centre yourself, the page says you may — but Vijay Sales needs to be informed “BEFORE submitting the device”.

Reading the wider terms alongside the exchange FAQ turns up a clause that is easy to trip over. If a customer does not respond to Vijay Sales' calls or emails “within the 8 days from date of purchased”, the page states Vijay Sales “has to right to cancel any order without any explanation”. For a large appliance where delivery is being scheduled by phone, that is a real deadline on answering your phone.

The broader clause is standard but worth knowing: Vijay Sales “reserves the right to cancel any order without any explanation for doing so” where it cannot meet the order or the order does not comply with its policy, with communication and any applicable refund “in reasonable time”. It also reserves the right to cancel any order placed with a credit card holding an international billing address.

If you are comparing where to buy before any of this applies, our Vijay Sales kitchen appliance price page and AC price comparison against Croma cover what the shelf charges.

Before you order. Enter your pin code and confirm “With Exchange” actually appears — it is select cities only. Describe the old device accurately, because the delivery agent verifies it against what you entered, and a mismatch cancels the order. Find the IMEI by dialling *#06#.

The night before delivery. Take the tempered glass off and look at the screen properly. Back up, then wipe: sign out of iCloud or Google, remove lock codes, factory reset, and charge it fully. If your phone only powers on while plugged in, stop here — it will not be accepted.

At the door. The new device is delivered first, then the old one is collected. That gap is your last chance to change your mind, because after collection the old device is with a liquidation partner and cannot be returned. If you think you might return the new device, note that the exchange bonus is not refunded either way — the page calls it a “limited-time promotional offer”.

If you bought VS+. Keep the invoice with the IMEI or serial number on it, report any malfunction within 7 days on 022 6622 7722, and remember you can cancel the plan within 30 days for a refund if you have not claimed.