![Three refrigerators of the kind a multi-unit Vijay Sales order would cover - a compact single door, a double door and a direct-cool model - shown as they appear in their own Vijay Sales listing photographs]()
Buried in the section of Vijay Sales' FAQ headed "No Reselling of Products and Services" is a sentence that matters to anyone buying at volume. The company "reserves the right to cancel bulk orders without prior notice and refund the balance amount after the deduction of processing fees (up to 4% on Invoice value, depending on the card use for this transaction) either done together or done through multiple orders."
We read vijaysales.com/faqs first-party on 6 October 2026. Below: what the 4% ceiling attaches to, why splitting an order across several transactions is addressed in the same breath, which buyers the terms explicitly exempt, and the delivery and warranty clauses that bite hardest when a dozen boxes arrive at once.
Verbatim, from Vijay Sales' own FAQ
Read 6 October 2026 on vijaysales.com/faqs
"reserves the right to cancel bulk orders without prior notice"
📅 Update log:
6 October 2026 — First publication. The bulk, dealer and reseller clauses read in full from vijaysales.com/faqs: the no-reselling undertaking addressed to B2B and dealers, the right to cancel bulk orders without prior notice, the up-to-4%-of-invoice processing-fee deduction and its dependence on payment card, the application to orders placed together or across multiple transactions, the carve-out for individual and gifting buyers, the exclusion of bulk buyers from loyalty points, the accept-and-check delivery clause and the point after which "no further queries would be entertained", the manufacturer-warranty and product-liability disclaimers, the dimensions-and-colours caveat, and the demonstration and split-AC installation terms. Terms verified 6 October 2026.
Up to 4% deducted from a refund on an order you did not cancel
This is the clause worth knowing before anyone buys six of anything from Vijay Sales. Verbatim, from the "No Reselling of Products and Services" section of its FAQ: "Vijay Sales (India) Pvt. Ltd. reserves the right to cancel bulk orders without prior notice and refund the balance amount after the deduction of processing fees (up to 4% on Invoice value, depending on the card use for this transaction) either done together or done through multiple orders."
Three things are being reserved there at once. The right to cancel; the right to do so without notice; and the right to keep up to 4% of the invoice value when refunding. On a Rs. 2,00,000 order that is up to Rs. 8,000 retained on a cancellation the buyer did not initiate.
The amount is tied to payment method - "depending on the card use for this transaction" - and 4% is stated as a ceiling rather than a flat rate. The FAQ does not publish a schedule of which cards attract what.
Reserving rights of this kind is standard drafting for Indian retailers managing trade purchases, and nothing on this page suggests otherwise. It is published terms, reported as published.
Splitting a large purchase into several smaller orders does not take it outside this clause. The wording covers purchases "either done together or done through multiple orders" - so three orders of four units are treated the same way as one order of twelve. If you are buying at trade volumes, the B2B enquiry route Vijay Sales links from its own footer is the channel the terms contemplate.
Who the clause is aimed at - and who it explicitly is not
The 4% clause sits inside a section headed "No Reselling of Products and Services", and the section opens by defining its audience: "You (B2B, Dealers) agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service."
Retail buyers are then carved out by name. "Refund of bookings by customers for individual use or gifting purposes will not be impacted by Vijay Sales."
So a household buying two air conditioners for a flat, or a dozen gift items in December, is on the stated retail side of the line. The terms do not define a unit count or a rupee value at which an order becomes "bulk", which is the main practical uncertainty for a buyer sitting near the boundary - a small business ordering ten identical items for an office, say.
One further exclusion follows immediately: "Loyalty points are not applicable to bulk buyers, dealers, and resellers." Vijay Sales' MYVS Rewards programme pays 0.75% of the purchase value back as points, so a trade buyer forgoes that as well.
| Term | What Vijay Sales' FAQ states | Effect |
|---|
| Cancelling a bulk order | "reserves the right to cancel bulk orders without prior notice" | No notice required |
| Processing fee on refund | "up to 4% on Invoice value" | Up to 4% retained |
| How the fee is set | "depending on the card use for this transaction" | Varies by payment method |
| Splitting the order | "either done together or done through multiple orders" | No workaround |
| Individual and gifting buyers | "will not be impacted by Vijay Sales" | Carved out |
| Loyalty points for trade | "not applicable to bulk buyers, dealers, and resellers" | None |
| Checking the delivery | "check and confirm the contents while accepting the delivery" | At the door |
| Raising it later | "no further queries would be entertained" | Too late |
| Who honours the warranty | "provided by the manufacturing companies" | Manufacturer, not retailer |
The delivery is where a discrepancy has to be raised
For anyone taking in several boxes at once, this is the operative sentence. "As a policy on receipt of product, we request that you check and confirm the contents while accepting the delivery. Discrepancies, if any, must be brought to our notice, after which no further queries would be entertained."
The published position is that the check happens at the door, not after the van has gone. Vijay Sales gives two routes for raising one - onlinesupport@vijaysales.com, or +91 8657773434.
That matters more on a multi-unit order than on a single purchase, because the thing most likely to go wrong on twelve boxes - one missing, one swapped, an accessory absent from a carton - is exactly the sort of discrepancy this clause expects to be caught while the delivery is still in front of you.
The warranty is the manufacturer's, and the product liability is too
Vijay Sales is explicit that it sells the goods and the maker stands behind them. "For all products procured from www.vijaysales.com, warranty and service are provided by the manufacturing companies through their authorised service providers in India."
The disclaimer section goes further: "Vijaysales.com will not be held liable for any damaged goods or injuries arising from the using the same. Warranties of products are provided by the Manufacturers and are liable for the same. Product information available on our website would be limited to the information given by the Manufacturer to us. Actual dimensions and colors may differ from the images shown on our website."
For a trade buyer that last sentence is the practical one - dimensions and colours on the site are the manufacturer's figures passed through, and the terms state they may differ from what arrives. On a single fridge that is a nuisance; on twelve units specified to fit a cabinet run, it is a reason to confirm dimensions with the manufacturer before ordering.
Vijay Sales also disclaims responsibility for errors in its own product data, and asks to be told: "discrepancies, if any, may arise due to inaccurate/incomplete information given suppliers or external sources. In case you come across any such information termed inaccurate, we would request you to kindly inform us at onlinesupport@vijaysales.com."
Demonstration and installation run on the manufacturer's clock, not the retailer's. Vijay Sales' FAQ states that "Demonstration is provided by the manufacturing company and is provided on certain products only", that it happens "after a minimum of 4 business days" from delivery, and that "Only the first demonstration would be on a complimentary basis". For split air conditioners, "standard installation charges will apply, payable by the consumer directly to the company's authorized service centre/franchisee".
What a trade buyer should take from this
Vijay Sales' published terms draw a clear line between retail and trade, and the trade side carries three specific costs: an order that can be cancelled without notice, a refund that can arrive up to 4% short of the invoice, and no loyalty points on any of it. Splitting the purchase across several orders is addressed in the same sentence.
Set against that, the terms also carve out individual and gifting buyers explicitly, which is a clearer statement than many Indian retailers publish - a household making a large one-off purchase is told, in terms, that the clause is not aimed at it.
Every sentence quoted here is on Vijay Sales' own FAQ page and none of it is hidden. It is simply filed under headings - "No Reselling of Products and Services", "Products & Accessories Confirmation", "Disclaimers of Warranty and Product Liability" - that nobody reads before placing an order, and the terms shown at your own checkout prevail over anything on this page.
Frequently Asked Questions
Prices & codes last verified: October 6, 2026
Zoutons may earn a commission when you buy through links on this page. Every quoted sentence, rule, figure and timeline here was read on 6 October 2026 from vijaysales.com/faqs, logged out, in India, with nothing purchased, no order placed, no bulk order attempted, no order cancelled and customer service not contacted; quotations are reproduced verbatim from Vijay Sales' own page, including its own capitalisation, spacing and punctuation. A published FAQ can be amended at any time, so the terms described here may already differ from the ones that apply to your order - the terms shown on vijaysales.com and at your own checkout prevail over anything on this page. The worked example of a 4% ceiling applied to a Rs. 2,00,000 invoice is arithmetic on the published wording and is illustrative only; it is not a quotation, an offer, or a statement about what any particular order would be charged, and the FAQ states the figure as an upper limit that depends on the payment card used rather than as a flat rate. The FAQ does not define a unit count or rupee value at which an order becomes "bulk", and this page does not supply one. Reporting that a retailer reserves a right to cancel trade orders without notice, deducts a processing fee from a refund, applies a clause across multiple orders, excludes trade buyers from a loyalty programme, requires discrepancies to be raised at the point of delivery, or disclaims warranty and product liability in favour of the manufacturer, is a description of published terms; setting conditions for trade and bulk purchases, distinguishing retail from institutional billing, and passing warranty obligations to manufacturers are ordinary and lawful retail practices, and nothing on this page alleges unfair trade practice, deficiency in service, an unfair contract term, a dark pattern, misleading advertising or any breach of the Consumer Protection Act, the Consumer Protection (E-Commerce) Rules, the Sale of Goods Act, the Indian Contract Act, the Legal Metrology Act or any other law, rule or guideline by Vijay Sales (India) Private Limited or any associated entity, and no wrongdoing is alleged or implied. Whether any particular published term is enforceable against any particular buyer, and what statutory rights a consumer or a business purchaser retains regardless of a published term, are questions of law on which this page expresses no view; nothing on this page is legal, tax, accounting or financial advice, and a buyer making a substantial or trade purchase should read the terms in full and take their own advice. We did not place an order, take a delivery, have an order cancelled, receive a refund, claim a warranty, request a demonstration or arrange an installation, so this page describes published policy rather than how any of it is applied in practice, and a buyer's own experience may differ. Product photographs are the listings' own images as previously published on vijaysales.com and may be styled or retouched; they illustrate the kind of purchase this page concerns, are not offers, and the prices of the items shown are not stated here.
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