Vijay Sales VS+ Extended Warranty 2026: What It Covers And Its Limits

The VS+ Extended Warranty section of Vijay Sales' FAQ page is written almost entirely in the first person. "We will repair or replace it for you. We bear all the costs required to fix it. We do all the legwork required for fix it." (The grammatical slip is the page's own.)

Read to the bottom, past nine numbered FAQs, and a block headed "Some Legal Stuff" names who "we" is: "VS+ Extended Warranty is a service that is powered by OnsiteGo (Onsite Electro Services Private Limited)."

That is worth knowing before you buy, not after a television stops working. The liability clause names both parties together — "Vijay Sales (INDIA) Private Limited & OnsiteGo will not be liable for indirect damage caused due to improper functioning" of a device — so the programme is a Vijay Sales-branded product delivered by a third-party service company.

The same block reserves a broad force majeure: "We shall not be liable for delay or failure in furnishing services including suspension of Service Assurance in the event of strike, government action, act of God, disruption in global supply chains or any other cause beyond our control."

FAQ 3 asks how many times a device will be repaired, and the answer begins generously and then sets a ceiling in the same breath.

"There is no limit on the number of service requests you can raise against VS+ Extended Warranty. We will keep repairing the device till the total costs of all repairs do not exceed the value of the device."

So the cap is not a count, it is a budget — cumulative repair cost measured against what the device is worth. The page does not say whether "the value of the device" means what you paid, what it is worth today, or something else, and the next sentence uses a different phrase again: "if for any 1 Service Request, the cost of repairs is greater than the current/last available market value of the device, the device will be replaced."

And "replaced" is doing some work. "Replacement is provided in the form of new or refurbished device or Gift Cards." A refurbished unit or a gift card both satisfy that sentence. FAQ 5 says much the same for unrepairable devices: "we will provide you with an equal or equivalent replacement device which may or may not be a new piece."

Depreciation, at least, is explicitly not applied: "No Depreciation: We will cover the full value of the device till the end of the plan."

The programme description leads with a long number. "VS+ Extended Warranty replicates the manufacturer's warranty for up to 4 additional years after its expiry for qualified products."

FAQ 2 narrows it sharply for the category most people would buy a plan for: "VS+ Extended Warranty is available for 1 additional year on Mobile Phones and Tablets."

One year, not four. There is also an overall ceiling that caps everything: "the total term of the manufacturers' warranty and term of VS+ Extended Warranty does not exceed 5 year". The page works the arithmetic itself: "If your Air Conditioner has 1 year manufacturers' warranty, you can opt for VS+ Extended Warranty for up to 4 additional years. However, if your Air Conditioner comes with 2 years manufacturers' warranty, you can opt for VS+ Extended Warranty for maximum 3 additional years."

There is an entry requirement too. "The device needs to have minimum 12 months' manufacturer's warranty that is applicable in India." Anything with a shorter factory warranty, or one that does not apply in India, is outside the programme before you start.

The covered categories are listed in full: "Mobiles, Tablets, Laptops, Cameras, Air Conditioners, Washing Machines, Televisions Refrigerators, Audio Systems, Home Theatres, Desktops, Microwaves, Dishwashers, Dryers, Printers, Room Coolers & Water Purifiers."

The single most common misunderstanding about a paid extended warranty is that it covers accidents. This one says plainly that it does not.

"VS+ Extended Warranty covers every issue in the device that occurs organically or in simple terms 'on its own' and without any external factor. That means issues like physical damage, liquid damage, power surges etc. are outside the scope of the program."

A dropped phone, a spilled drink and a surge during a storm are all out. So is ordinary deterioration: "Malfunction should not be on account of normal wear and tear." FAQ 9 gives named examples, which is unusually specific and genuinely useful: "Issues in the cavity of a Microwave. Empty cartridges in a Printer. Damages to hinges of a laptop. Breakage of the blades of a Mixer or Juicer."

Consumables are out as well — "Malfunctioning accessories or consumable items like filters for water purifiers are not covered here" — with the page saying a full list lives elsewhere on the site.

And three things will void it entirely: "Please ensure that you do not modify the device, perform unauthorised repairs or use it commercially. All these actions void the manufacturer's warranty and subsequently VS+ Extended Warranty as well." The commercial-use clause is the one small businesses miss.

Geography cuts an unexpected way. Devices bought abroad are out — "We will not be able to cover those devices that are bought outside India" — but a covered device that fails abroad is in: "if the device that you have bought in India, breaks down while travelling abroad, we will cover it. You can get it back to India, we will provide our usual Pick – Repair – Deliver back to you service."

Seven days to report a breakdown. The service-request block is explicit: "Call us on 022 6622 7722 or email us on vscaremumbai@vijaysales.com within 7 days and tell us about malfunction that has occurred." Not thirty, not "promptly" — seven days from the fault.

Thirty days to change your mind, and only if you have not claimed. FAQ 4: "The VS+ Extended Warranty plan can be cancelled within 30 days, provided you have not already filed a Service Request. Also, a refund for the same will issued."

The paperwork burden is light but specific. The page asks you to "ensure that the invoice issued to you by your retailer has the IMEI/Serial Number that matches the one of the device", and warns about the case where that number changes: "If the IMEI/Serial Number has changed on account of repairs or exchange by your retailer or the service centre, please provide us with a Swap Letter that will allow us to authenticate that you are still using the same device."

Keep the invoice. The programme advertises "No Paperwork Required… You don't have to submit any other document or fill up any forms except for the invoice copy" — which means the invoice is the one document the whole thing rests on.

If you would rather use your own repair shop, that is allowed with one condition: "Yes, you can get the device repaired on your own. Please keep in mind that we need to be informed about the damage BEFORE submitting the device to the nearest Authorised Service Centre." The capitals are the page's own.

This page cannot tell you whether a plan is good value, because Vijay Sales does not publish the price of a VS+ plan on its FAQ — the cost is quoted against the device at the point of sale, and the page only says to "ensure that you are buying the right plan based on the price of your device". What the document does let you do is ask the right four questions before you say yes.

One: how long does the manufacturer already cover this? Because the five-year ceiling means a two-year factory warranty buys you a maximum of three extra, and a phone buys one regardless.

Two: is the realistic failure mode covered? For a phone, the common disasters are a cracked screen and water — both explicitly out. For a washing machine or a fridge, the common failures genuinely are the organic kind this programme is built for. That asymmetry is the heart of the decision.

Three: what is the device worth, and what would one big repair cost? The repair budget is bounded by the device's value, and a single repair above it converts into a replacement that may be refurbished or a gift card.

Four: will you actually use the extras? The free preventive service is real but narrow — one per plan year, and only "1 preventive maintenance (dry service) for Air Conditioners & 1 preventive maintenance for Water Purifiers". On an AC that is a genuine recurring saving; on a television it is nothing.

What the programme does cover, it covers without nickel-and-diming: "Whether it is costs of repairs, labour, transportation or taxes, we cover all the charges associated with repairing your device. You pay nothing," with "Genuine Spare Parts guarantee" and free pickup or an at-home technician. For large appliances the page commits to the home visit: "For Large Appliances and Televisions, we will co-ordinate with Service Centres and send a technician home based on your convenience."