MakeMyTrip Review Policy 2026: Which Hotel Reviews Get Removed

Buried in MakeMyTrip's user agreement is a short block explaining what happens to traveller reviews before you read them. Most of it is unsurprising. Two items are not.

'Reviews containing abusive or inappropriate language, personal attacks, hotel pricing details, comparisons with other hotels or OTAs, or statements that are controversial or disrespectful towards any religion are removed. The review may still be published with the remaining appropriate text.'

Abuse, personal attacks and religious disrespect are standard moderation categories on any platform. 'Hotel pricing details' and 'comparisons with other hotels or OTAs' are a different kind of rule — they remove precisely the two things a traveller comparing options would find most useful: what someone actually paid, and how the place stacked up against the alternatives or against another booking site.

The final sentence of that paragraph matters as much as the list. 'The review may still be published with the remaining appropriate text' means a review is not necessarily removed wholesale when it breaks one of these rules. The offending part goes and the rest stays up, without, as far as the agreement describes, any marker telling you something was taken out.

The agreement does not describe a team of human moderators reading submissions. It describes software.

'MMT uses automated moderation systems powered by advanced AI technology to review and categorize customer feedback as per its content guidelines and community standards.'

That is a straightforward disclosure and more than many platforms publish. It is also the reason the partial-publication rule is worth knowing about: an automated system applying a category like 'comparisons with other hotels or OTAs' is working at scale on a judgement that is not always clear-cut, and the published policy describes no appeal, no notification to the reviewer, and no marker on the published review indicating that anything was changed.

MMT does commit the edits to a limit. 'These edits do not change the overall intent, meaning, or sentiment of the original review.' That is the standard the company sets itself; the agreement does not describe how it is checked.

Removal is one outcome. Editing is the other, and it applies to reviews that are published rather than pulled.

'MMT may make minimal edits to a review – only to modify, mask, or replace specific words or expressions that are profane, abusive, or otherwise inappropriate for public display.'

The scope here is narrower than the removal list: it is about profanity and abuse rather than about pricing or comparisons. The practical upshot for a reader is that a review on MakeMyTrip may have been shortened, masked or partially published, and the three mechanisms — removal, partial publication and word-level editing — are all described in the same four paragraphs.

None of that makes the reviews useless. It does mean a star average on MMT is a measure of moderated content, which is true of every platform that moderates and is simply worth holding in mind when a property shows an unusually clean set of comments.

This is the clause with the clearest practical effect on what you read, and it is easy to miss.

'Reviews written in regional languages are accepted wherever possible. If a review is in a language other than Hindi, an English translation (using available online tools) is added.'

Two things follow. Hindi reviews are not translated, by the wording of the clause — the translation rule applies to languages other than Hindi. And where a translation is added, it is produced by 'available online tools' rather than by a person, which MMT discloses rather than hides.

So an English review you read on a Tamil, Bengali or Marathi traveller's stay may be a machine rendering of what they wrote. Accepting regional-language reviews at all is a genuinely good thing — most platforms quietly discourage them — and the translation disclosure is to MMT's credit. It is still worth knowing that tone and nuance in those reviews have passed through a translation engine.

• Do not expect to find prices in reviews. 'Hotel pricing details' is a stated removal category, so the absence of paid-rate mentions is policy rather than coincidence. Compare rates across dates and channels yourself.
• Do not expect comparisons either. 'Comparisons with other hotels or OTAs' are also removed, which means reviews will tend to assess a property on its own terms rather than against alternatives.
• Assume a clean review may be a trimmed one. 'The review may still be published with the remaining appropriate text', and the agreement describes no marker indicating that anything was cut.
• Read translated reviews for facts rather than tone. Non-Hindi regional reviews carry a machine English translation by MMT's own description.
• Weigh the specifics, not the adjectives. Moderation removes categories of content, not accuracy — a review describing a broken lift, a long check-in or a noisy road is unaffected by any of the rules above.