![A traveller with luggage arriving at an airport terminal, from MakeMyTrip's own creative, on this page explaining MakeMyTrip flight booking terms, baggage and refund rules]()
Almost every complaint about booking a flight through a travel site traces back to one sentence in MakeMyTrip's user agreement. MMT, it says, “merely acts as a facilitator” — and the contract for the flight itself is always between you and the airline. The airline sets the baggage, the fare rules, the cancellation terms and the refund.
Below: what that means when a flight changes, which fares quietly exclude a suitcase, how code-share disclosure works, and the refund clause that makes your money conditional on the airline paying MMT first.
📅 Read 7 September 2026 from makemytrip.com's User Agreement
The flight contract is between you and the airline
Refunds are subject to MMT receiving them from the airline
📅 Update log:
7 Sep 2026 — first published, from the User Agreement at makemytrip.com/legal/user_agreement as served to a logged-out visitor on 7 September 2026. MMT can amend the agreement without notice and airlines set their own fare, baggage and cancellation rules, so we re-read the flights, fees and refund clauses and log any change here.
You pay MakeMyTrip. Your flight contract is with the airline
One sentence in MakeMyTrip's user agreement explains most of what frustrates people about booking flights through any travel platform. MMT, it says, “merely acts as a facilitator” to enable you to book a flight ticket — and “the contract of service for utilization of the flight is always between the User and the concerned airline”.
That is not a disclaimer buried for legal comfort; it is the operating principle, and everything else follows from it. The agreement states that airlines retain the right to reschedule flight times, change routes, or cancel flights and itineraries independently and without prior intimation to MMT. And because MMT positions itself as having no control or authority over airline logistics, it says it is not liable for any loss, direct or incidental, that you incur from such a change or cancellation.
Read practically, this tells you where to direct a problem. A schedule change, a baggage dispute, a fare-rule question or a refund entitlement is the airline's to answer — MMT is the channel through which you bought, and the agreement says different tickets on the same airline may carry different restrictions, services and prices. When something goes wrong at the airport, the counter that can fix it belongs to the airline.
None of this is unusual for an online travel agency, and it is disclosed rather than hidden. It is simply worth knowing before you need it rather than at a boarding gate.
| The question | What MakeMyTrip's user agreement says |
|---|
| Who you have the flight contract with | The airline — the agreement says MMT merely acts as a facilitator |
| Who sets your baggage allowance | The airline. MMT states it has no role to play in it |
| Who sets cancellation and refund terms | The airline. Service providers have absolute control over the refund policy |
| Who can reschedule or cancel your flight | The airline — independently and without prior intimation to MMT |
| Who is liable if that happens | Not MMT. It says it has no control or authority over airline logistics and is not liable for direct or incidental loss |
| Who to ask about check-in baggage cost | The airline — MMT's own stated advice |
The cheapest fare may not include a suitcase
This is the clause that costs real money on a real booking, and it is easy to skim past when you are comparing two fares a few hundred rupees apart.
MMT states that some of the fares shown in the booking flow are “hand baggage fares” which do not entitle you to free check-in baggage. If you book one and you are travelling with a suitcase, you pay separately for it. The agreement adds that the price of adding check-in baggage varies from airline to airline, and advises you to contact the airline for detailed costs — which is to say MMT does not publish those prices itself.
The baggage allowance in general, the agreement is explicit, is set by the airline, and MMT has no role to play in it. So the practical comparison is not fare against fare. It is fare-plus-baggage against fare-plus-baggage, and a headline number that undercuts the next one by Rs. 400 can end up costing more once a check-in bag is added.
The other disclosure worth understanding is code share. On some routes the airline selling the ticket does not operate the aircraft; it partners with another carrier, listed as “operated by” in the booking flow. MMT says a code share will be disclosed to you during booking and before payment — with an honest caveat attached: it can only disclose the arrangement when the ticketing airline discloses it to MMT in the first place. If the operating carrier matters to you, for baggage rules, seat comfort or airport terminal, check the “operated by” line before paying.
✈ Before you compare two fares. Check whether either is a hand-baggage-only fare, and check the “operated by” line for a code share. Both are disclosed in the booking flow before payment, and both change what you are actually buying.
Your refund is gated twice
Here is the clause with the most money in it, and it deserves quoting closely because the second half is the part people do not expect.
Refunds from cancellations — and the agreement is careful to include user-initiated, service-provider-initiated and force-majeure cancellations alike — are “processed as per the policies of the service provider and subject to receipt of refunds from service provider”. The agreement then states that service providers have absolute control over the refund policy.
So there are two gates, not one. The first is whether the airline's fare rules entitle you to a refund at all, and how much. The second is whether the airline has actually paid that money to MMT. A refund you are entitled to on paper is still described as conditional on the money arriving, which is the honest explanation for why refunds through any OTA can lag the airline's own stated timeline.
One related case is treated separately and more simply. If a booking never gets confirmed, for any reason, MMT says it will refund what you paid and tell you — but it is under no obligation to provide an alternate booking, or to compensate or replace the unconfirmed booking, and any subsequent booking is a new transaction at whatever the price is then. On a fast-moving fare, that is a real risk to understand.
| Refund question | What the agreement says |
|---|
| Whose policy applies? | The service provider's — airline, not MMT |
| Does MMT guarantee the refund? | No. Refunds are subject to receipt of refunds from the service provider |
| Which cancellations does this cover? | User-initiated, provider-initiated and force-majeure cancellations alike |
| Who controls the refund policy? | The agreement says service providers have absolute control over it |
| What about an unconfirmed booking? | Refunded, and any later booking is treated as a new transaction |
| No-show on a tour or attraction | Refund is at the sole discretion of that supplier |
Fees, taxes and the charge that can arrive after you have paid
The total shown on MMT's payment page usually includes base fare, applicable government taxes and a convenience fee, and the full amount must be paid before a booking is confirmed. MMT reserves the right to charge convenience or service fees and to alter them from time to time — with the safeguard, stated in the same clause, that any such fee or modification is displayed to you before you confirm the booking or pay.
Two clauses reach past the moment of payment, though. The first covers short charging: if you were undercharged on the booking amount, taxes, statutory fee or convenience fee because of a technical error or any other reason, MMT reserves the right to claim the balance from you afterwards — and where the shortfall is identified before you travel, it may cancel the booking if the amount is not paid before the utilisation date.
The second covers taxes. Any increase from a change in tax rates or newly imposed government levies is to be borne by you, and the agreement says this may happen without prior notice and could be retrospective, though always as permitted by law.
Neither clause is likely to affect a routine booking. Both are worth knowing if you hold expensive tickets booked far ahead, which is exactly the window in which a tax change or a pricing error is most likely to surface.
| Fee or charge | What the agreement says |
|---|
| What the payment page includes | Usually base fare + applicable government taxes + convenience fee |
| Convenience and service fees | MMT reserves the right to charge them and to alter them from time to time |
| When you are told | Any such fee, and any modification, is displayed before you confirm the booking or pay |
| If you were under-charged | MMT can claim the balance later — and may cancel the booking if it is not paid before the travel date |
| If taxes go up | Borne by you. The agreement says this may happen without prior notice and could be retrospective |
| If the booking is never confirmed | Your money is refunded, but MMT is under no obligation to provide an alternate booking or to compensate you |
How this page was read, and what it does not tell you
Everything on this page comes from MakeMyTrip's own User Agreement at makemytrip.com/legal/user_agreement, read on 7 September 2026 as a logged-out visitor in India. The facilitator statement and the statement that the contract of service for the flight is between the user and the airline, the airline's right to reschedule or cancel without prior intimation and MMT's stated non-liability for resulting loss, the statement that baggage allowance is set by the airline, the hand-baggage-fares clause and the advice to contact the airline for check-in baggage costs, the code-share disclosure and its caveat, the composition of the payment-page total, the right to charge and alter convenience or service fees with prior display, the short-charging clause and the right to cancel an unpaid booking before the utilisation date, the treatment of tax increases including retrospective ones, the unconfirmed-booking clause, the refund clause making refunds subject to the service provider's policies and to receipt of refunds from that provider, the statement that service providers have absolute control over refund policy, and the tours-and-attractions no-show clause are all MMT's own published terms, quoted or paraphrased without adjustment.
What that means for what you can conclude. We read the published agreement only: we did not make a booking, cancel one, claim a refund, add baggage, fly a code-share route or contact customer support, so nothing here reports how any clause is applied in practice, how quickly refunds actually arrive, or what any traveller's experience has been. Published terms and day-to-day practice are not the same thing, and MMT may in a given case act more generously than its agreement requires. Crucially, the airline's own fare rules, baggage policy and cancellation terms govern your ticket and vary by airline, fare class and route; the terms shown to you in the booking flow and on your ticket prevail over anything summarised here, and we publish no fare, fee, baggage charge or refund percentage because MMT publishes none in this document. This page covers the flights, pricing, fees and refund clauses only — hotels, holiday packages, tours and attractions, cabs, TripMoney, insurance, TCS and LRS compliance and the review-moderation policy carry their own clauses in the same agreement and are out of scope. MMT's support and FAQ pages return a JavaScript shell to our reader, so they were not used. Agreements are amended without notice, so verify on makemytrip.com before booking. Nothing here is legal advice, and nothing here limits or describes your rights under Indian consumer law, which exist independently of any platform's published terms. No wrongdoing by MakeMyTrip or any airline is alleged or implied.
The short version
MMT is the shop, the airline is the seller. The agreement says MMT “merely acts as a facilitator” and that the flight contract is always between you and the airline — which is why the airline sets your baggage, your fare rules and your cancellation terms, and can reschedule or cancel without telling MMT first.
Refunds pass through two gates. They follow the airline's policy and are subject to MMT actually receiving the money from the airline. Service providers are described as having absolute control over refund policy.
Check for a hand-baggage fare before you compare prices. Some fares in the booking flow carry no free check-in baggage, the cost of adding it varies by airline, and MMT tells you to ask the airline. Also check the “operated by” line for a code share.
Frequently Asked Questions
Is MakeMyTrip responsible if my flight is cancelled or rescheduled?
Per its own User Agreement, no. MMT states that it “merely acts as a facilitator” and that “the contract of service for utilization of the flight is always between the User and the concerned airline”. The agreement adds that airlines retain the right to reschedule flight times, change routes and cancel flights or itineraries independently and without prior intimation to MMT, and that because MMT has no control or authority over airline logistics it is not liable for any loss, direct or incidental, arising from such a change or cancellation. In practice that means schedule changes, fare-rule questions and compensation claims are matters for the airline. This reflects the agreement as published on 7 September 2026, and nothing in it affects your rights under Indian consumer law.
Why is my MakeMyTrip refund taking so long?
The agreement describes refunds as passing two tests rather than one. Refunds from cancellations — whether initiated by you, by the service provider, or caused by force majeure — are “processed as per the policies of the service provider and subject to receipt of refunds from service provider”. So first the airline's or hotel's own policy decides whether a refund is due and how much, and then the money has to reach MMT before it reaches you. The agreement further states that service providers have absolute control over the refund policy. That is the documented reason an OTA refund can lag a provider's stated timeline. We read the published terms only and cannot say how long any particular refund takes in practice — for a specific booking, the refund status in your MMT account and the airline's own policy are the authoritative sources.
Does a MakeMyTrip flight fare include check-in baggage?
Not always, and this is disclosed in the agreement. MMT states that some of the fares shown in the booking flow are “hand baggage fares” which do not entitle the user to free check-in baggage, so you would need to pay separately for a checked bag. It adds that the price of adding check-in baggage varies from airline to airline and advises contacting the airline for detailed costs — MMT does not publish those prices in this document. More generally the agreement says the baggage allowance on a given fare is set by the airline and that MMT has no role to play in it. The practical consequence: when two fares look close, compare them with baggage included, not on the headline number.
What is a code share flight on MakeMyTrip?
A code share is a route where the airline selling or marketing the ticket does not fly its own aircraft to that destination, and instead contracts a partner airline to operate the flight. The partner is shown as “operated by” in the booking flow. MMT says any such code-share arrangement will be disclosed to you during the booking process and before payment — with one honest limitation stated in the same clause: MMT can only disclose it when the ticketing airline discloses it to MMT in the first place. Because baggage rules, cabin product and even the airport terminal can follow the operating carrier rather than the marketing one, it is worth reading that line before you pay.
Can MakeMyTrip charge me more after I have paid for a booking?
In two specific situations described in the agreement, yes. The first is short charging: if the booking amount, taxes, statutory fee or convenience fee were undercharged because of a technical error or any other reason, MMT reserves the right to deduct, charge or claim the balance from you — and where the shortfall is identified before you travel, it may cancel the booking if the balance is not paid before the utilisation date. The second is tax: any increase from a change in tax rates or newly imposed government levies is to be borne by you, and the agreement says this may occur without prior notice and could be retrospective, always as per applicable law. Separately, convenience and service fees may be charged and altered from time to time, but the agreement states these are displayed to you before you confirm the booking or pay.
Prices & codes last verified: 7 September 2026
Everything on this page is taken from MakeMyTrip's own User Agreement at makemytrip.com/legal/user_agreement, read on 7 September 2026 as a logged-out visitor in India. The statement that MMT merely acts as a facilitator and that the contract of service for utilization of the flight is always between the user and the concerned airline, the airline's right to reschedule flight times, routes and itineraries independently and without prior intimation to MMT, MMT's stated non-liability for direct or incidental loss arising from such changes, the statement that baggage allowance is decided by the airline and that MMT has no role in it, the hand-baggage-fares clause and the advice to contact the airline for check-in baggage costs, the code-share definition, the 'operated by' disclosure and the caveat that MMT can disclose it only when the ticketing airline discloses it to MMT, the statement that the payment-page total usually comprises base fare, applicable government taxes and convenience fee, the reserved right to charge and alter convenience or service fees with display before confirmation or payment, the short-charging clause permitting MMT to claim a balance and to cancel a booking unpaid before the utilisation date, the treatment of tax increases as borne by the user without prior notice and potentially retrospectively, the unconfirmed-booking clause under which MMT refunds but is not obliged to provide an alternate booking or compensation, the clause processing refunds as per service provider policies and subject to receipt of refunds from the service provider, the statement that service providers have absolute control over the refund policy, and the tours-and-attractions no-show clause are all MakeMyTrip's own published terms, quoted or paraphrased without adjustment. We read the published agreement only: we did not make or cancel a booking, claim a refund, add baggage, fly a code-share route or contact customer support, so nothing here reports how any clause operates in practice, how long refunds actually take, or what any traveller's experience has been, and MMT may in a given case act more generously than its terms require. Your ticket is governed by the airline's own fare rules, baggage policy and cancellation terms, which vary by airline, fare class and route; the terms displayed in the booking flow and on your ticket prevail over anything on this page, and no fare, fee, baggage charge or refund percentage is stated here because the agreement publishes none. This page covers the flights, pricing, fees and refund clauses only; hotels, holiday packages, tours and attractions, cabs, TripMoney, insurance, TCS and LRS compliance and review moderation carry separate clauses in the same agreement and are outside its scope. MakeMyTrip's support and FAQ pages return a JavaScript shell to our reader and were not used. The agreement may be amended without notice, so verify on makemytrip.com before booking. Nothing here is legal advice, and nothing here limits or describes your rights under Indian consumer law, which exist independently of any platform's published terms. No wrongdoing by MakeMyTrip or any airline is alleged or implied. Zoutons may earn a commission if you book through links on this page; it does not change what you pay, and nothing here was reviewed or approved by MakeMyTrip.
Booking com 
Hostinger 
Dell 
Udemy 
Agoda 
Nykaa 
Myntra 
Ajio