![Three everyday Flipkart purchases on a colour-block banner — the kind of marketplace orders these terms of use govern]()
Almost nobody reads a marketplace's terms of use, and Flipkart's run to roughly 149,000 characters. Most of it is boilerplate. A handful of sentences are not — they decide who you are actually buying from, what happens when a listing is mispriced, and where you can take a dispute. We read the document in full on 13 October 2026, logged out, in India, with nothing purchased and customer service not contacted, and reproduce the load-bearing clauses verbatim. This is a description of what a published document says. It is not legal advice, and statutory consumer rights apply whatever a contract allocates.
Verbatim, from Flipkart's own Terms of Use
Read 13 October 2026 at flipkart.com/pages/terms
"it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer."
📅 Update log:
13 October 2026 — First publication. flipkart.com/pages/terms read in full (approximately 149,000 characters): the membership-eligibility and minors clauses, the account and password obligations, the platform/bipartite-contract passage and its repetitions, the no-warranty and no-mediation statements, the pricing and typographical-error disclaimer, the release-and-indemnify and waiver-of-claims sentence, the GST invoice indemnity, the payment-facility description including the trustee and fiduciary disclaimer, the limitation-of-liability clause, the force majeure clause, the governing-law and exclusive-Bengaluru-jurisdiction clause, the severability, amendments, entire agreement and survival clauses, the indemnity clause, and the medical-advice disclaimer. No price for any product is asserted on this page. Content verified 13 October 2026.
The single most important sentence: the sale is not with Flipkart
Flipkart's Terms of Use run to roughly 149,000 characters, and most of it is boilerplate. One passage is not. In Flipkart's own words, "The Platform is only a platform that can be utilized by Users to reach a larger base to buy and sell products or services. Flipkart is only providing a platform for communication and it is agreed that the contract for sale of any of the products or services shall be a strictly bipartite contract between the Seller and the Buyer."
The same paragraph continues: "At no time shall Flipkart hold any right, title or interest over the products nor shall Flipkart have any obligations or liabilities in respect of such contract." Elsewhere the document states that Flipkart "does not at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer."
The practical consequences are spelled out plainly. "Flipkart is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. Flipkart cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any transaction concluded on the Platform. Flipkart shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers."
This is the marketplace model, and it is not unique to Flipkart — but very few shoppers read it before they order. It does not remove your rights under Indian consumer law, which apply regardless of what any contract says. What it does tell you is who the document says your counterparty is.
| What | Who the terms assign it to | The document's own words |
|---|
| The contract to sell you the product | The seller | "a strictly bipartite contract between the Seller and the Buyer" |
| Title to the goods before delivery | The seller | "At no time shall Flipkart hold any right, title or interest over the products" |
| Breach of that contract | The seller | "Flipkart is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers" |
| Mediating a buyer-seller dispute | Nobody, by these terms | "Flipkart shall not and is not required to mediate or resolve any dispute" |
| Cancelling a mispriced order | The seller | "in such an event seller may cancel such your order(s)" |
| Collecting and remitting your payment | Flipkart, as facilitator only | "neither a banking nor financial service but is merely a facilitator" |
| Where you may bring a claim | You, in Bengaluru only | "any proceeding brought by you shall be exclusively before the courts in Bengaluru" |
A mispriced listing can be cancelled after you have ordered
This is the clause behind every cancelled "price glitch" order, quoted in full: "Disclaimer: Pricing on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s)." The grammar is the document's own.
Note who the clause empowers: the seller, not Flipkart. Note also what it covers — not just a wrong price, but "product information published by seller" being "incorrectly reflected" generally.
The sentence immediately before it is worth reading alongside: "You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the seller(s) that You transact with." And the one immediately after asks you to "release and indemnify Flipkart and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions of the Users of the Platform" and to "specifically waive any claims that you may have in this behalf under any applicable law."
Fraud and tax invoices: the terms also state that "Seller reserves the right to not issue Tax Invoice or issue a credit note against an already issued Tax Invoice to cancel the transaction, if any fraudulent activity is identified", and that Flipkart "has the right to not allow business purchases on the Platform to You if a fraudulent activity is identified."
If you want to sue, it has to be Bengaluru. Flipkart can go anywhere
The governing-law clause is short and asymmetric. "These Terms shall be governed, interpreted, and construed in accordance with the laws of India, without regard to the conflict of law provisions" — and then: "you agree that (i) Flipkart has the right to bring any proceedings before any court/forum of competent jurisdiction and you irrevocably submit to the jurisdiction of such courts or forum; and (ii) any proceeding brought by you shall be exclusively before the courts in Bengaluru, India."
Read the two limbs together. Flipkart may sue you anywhere it likes and you agree in advance to that court. You may sue Flipkart in one city. If you live in Guwahati or Kochi, that is the clause to know about before a dispute, not after.
This does not displace India's consumer forums. The Consumer Protection Act, 2019 contains its own rules about where a consumer complaint may be filed, and a contractual venue clause does not override a statute. We are describing what the document says; where you can actually file is a question for a lawyer and for the forum concerned.
The terms can change without telling you, and some clauses outlive your account
On changes: "We may revise these Terms from time to time, without prior notice to you, to update, revise, supplement, and otherwise modify these Terms and to impose new or additional rules, policies, terms, or conditions on your use of the Service." There is no commitment to email you, flag the change at checkout, or show a diff.
On what survives: "You acknowledge that your representations, undertakings, and warranties and the clauses relating to indemnities, limitation of liability, grant of license, governing law shall survive the efflux of time and the termination of these Terms." Deleting the account does not switch those clauses off.
The indemnity itself is broad: "You shall indemnify and hold harmless Flipkart... from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of Your breach of this Terms of Use, privacy Policy and other Policies, or Your violation of any law, rules or regulations or the rights... of a third party" — and it expressly includes "unauthorized, improper, illegal or wrongful use of your Flipkart account (including by you or by any person, including a third party, whether or not authorized or permitted by you)." That last parenthesis is why the password paragraph matters.
The payment facility is explicitly not a bank, a trustee or a fiduciary
Quoted as published: "You understand, accept and agree that the payment facility provided by Flipkart is neither a banking nor financial service but is merely a facilitator providing an electronic, automated online electronic payment, receiving payment through Cash-on delivery, collection and remittance facility for the Transactions on the Flipkart Platform using the existing authorized banking infrastructure and Credit Card payment gateway networks."
And then the clause that defines the relationship: "Further, by providing Payment Facility, Flipkart is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price." Money sitting between your card and the seller is not, on this wording, money held in trust for you.
On liability generally: "the liability of Flipkart... shall be limited to the maximum extent permissible by applicable law. In no case shall Flipkart, its directors, officers, employees, affiliates, agents, contractors, principals, or licensors be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services."
Four more clauses worth knowing, quoted verbatim
- Under-18s. "If you are a minor i.e. under the age of 18 years, you may use the Platform or access content on the Platform only under the supervision and prior consent/ permission of a parent or legal guardian. As a minor if you wish to transact on the Platform, such transaction on the Platform may be made by your legal guardian or parents." Flipkart "reserves the right to terminate your membership and / or refuse to provide you with access to the Platform" if it discovers an under-18 is transacting.
- Your password is your problem. "You shall be responsible for maintaining the confidentiality of your Display Name and Password and You shall be responsible for all activities that occur under your Display Name and Password."
- No warranty on listings. Flipkart makes no "representation or Warranty as to specifics (such as quality, value, saleability, etc) of the products or services" and "accepts no liability for any errors or omissions, whether on behalf of itself or third parties". It also "does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users", advising you to "independently verify the bona fides" of whoever you deal with.
- Out of stock is not Flipkart's problem. "Flipkart is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered." A force majeure clause separately covers "Act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, satellite failure, failure of any public utility" and anything else beyond Flipkart's control.
- Health content is not advice. "No information received via this website should be treated as medical advice nor should be relied upon for any medical / pharmaceutical related decision and you should consult an appropriate professional."
What to actually do with this
- Screenshot the listing when you order something unusually cheap. The typographical-error clause lets the seller cancel, and your screenshot is the only record of what was advertised.
- Note the seller name on the product page before you buy. On these terms that entity, not Flipkart, is your counterparty for the sale itself.
- Treat the terms as a moving target. They can be revised "without prior notice to you", so the version you agreed to is not necessarily the version in force.
- Guard the account credentials. The indemnity expressly extends to misuse of your account by a third party "whether or not authorized or permitted by you".
- Know that none of this replaces your statutory rights. The Consumer Protection Act, 2019 and the E-Commerce Rules, 2020 apply to the transaction whatever a contract allocates, and a venue clause does not close a consumer forum.
Everything above is Flipkart's own published wording, read on 13 October 2026 at flipkart.com/pages/terms. The document states that it may be revised "without prior notice to you", so check the live page before relying on any of it.
Frequently Asked Questions
Is Flipkart responsible if a seller does not deliver my order?
Flipkart's Terms of Use say it is not. In the document's own words: "Flipkart is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers", and "Flipkart shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers." The terms describe the sale as "a strictly bipartite contract between the Seller and the Buyer" in which "At no time shall Flipkart hold any right, title or interest over the products". That is what the contract says. It is not a statement of your legal position — statutory consumer rights and the Consumer Protection (E-Commerce) Rules, 2020 apply regardless of how a contract allocates responsibility, and this is a description of a document rather than legal advice.
Can Flipkart cancel my order if the price was wrong?
The terms give the seller that right, in these words: "Pricing on any product(s) as is reflected on the Platform may due to some technical issue, typographical error or product information published by seller may be incorrectly reflected and in such an event seller may cancel such your order(s)." The wording is the document's own. Note that it is not limited to the price — it covers "product information published by seller" being incorrectly reflected. This is the clause that sits behind cancelled "price glitch" orders. Whether a particular cancellation is lawful in a given case is not something this page can or does assess.
Where can I take a legal dispute with Flipkart?
The terms name one city for you and no limit for Flipkart: "(i) Flipkart has the right to bring any proceedings before any court/forum of competent jurisdiction and you irrevocably submit to the jurisdiction of such courts or forum; and (ii) any proceeding brought by you shall be exclusively before the courts in Bengaluru, India." The governing law is Indian law. Importantly, a contractual venue clause does not override a statute: the Consumer Protection Act, 2019 sets out its own rules on where a consumer complaint may be filed, and consumer forums are not the "courts" this clause is drafted around. Take advice rather than assuming the clause settles it.
Can Flipkart change its terms without telling me?
Yes, on its own wording: "We may revise these Terms from time to time, without prior notice to you, to update, revise, supplement, and otherwise modify these Terms and to impose new or additional rules, policies, terms, or conditions on your use of the Service." There is no undertaking to notify you, and several clauses outlast the relationship: indemnities, limitation of liability, grant of licence and governing law "shall survive the efflux of time and the termination of these Terms." In practice that means the version you accepted may not be the version in force, and closing the account does not switch the surviving clauses off.
Does Flipkart hold my payment in trust until the item arrives?
Not according to these terms. The document states that "the payment facility provided by Flipkart is neither a banking nor financial service but is merely a facilitator", and adds: "by providing Payment Facility, Flipkart is neither acting as trustees nor acting in a fiduciary capacity with respect to the Transaction or the Transaction Price." Separately, liability is "limited to the maximum extent permissible by applicable law", and the terms exclude "direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services". Refunds and payment protections may still arise from Flipkart's separate returns and payment policies, from your card network or bank, and from law — none of which this page assesses.
Prices & codes last verified: October 13, 2026
Zoutons may earn a commission when you buy through links on this page. Every quotation on this page is taken from Flipkart's own published Terms of Use at flipkart.com/pages/terms, read on 13 October 2026, logged out, in India, with nothing purchased, no order placed, no account action taken and customer service not contacted. Quotations are reproduced verbatim, including the source's own punctuation, capitalisation and grammar; any emphasis is ours and any omission within a quotation is marked with an ellipsis. This page describes what a published document says. It is a summary for general information, it is not legal advice, it is not a substitute for advice from a qualified lawyer, and it must not be relied on as a statement of your rights, of any company's obligations, or of the enforceability of any clause. Whether a particular contractual term is valid, enforceable, fair or binding in any particular situation is a question of law for a court or consumer forum and depends on facts this page does not and cannot assess; the reproduction of a clause here is neither an endorsement of it nor an assertion that it would be upheld. Nothing here alleges or implies any wrongdoing, illegality, non-compliance, unfair contract term, unfair trade practice, dark pattern, misleading statement or breach of any law, rule or guideline by Flipkart Internet Private Limited, Flipkart India Private Limited, any seller on the Flipkart platform, or any other person. Marketplace terms of this kind are common across e-commerce platforms in India and internationally, and their presence in a contract is ordinary commercial drafting rather than evidence of anything improper. Statutory consumer rights apply to a transaction regardless of how any document allocates responsibility, and nothing on this page limits them. In particular, the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and the Legal Metrology (Packaged Commodities) Rules, 2011 contain their own provisions on marketplace and seller obligations, on where a consumer complaint may be filed and on unfair contract terms, and those provisions operate independently of the contractual clauses quoted here. Where this page observes that a jurisdiction clause is asymmetric or that certain clauses survive termination, that is a description of the drafting as published, not a legal conclusion about its effect. Flipkart's Terms of Use state that they may be revised "without prior notice to you"; the document may already differ from what is described here, other Flipkart policies including its returns, cancellation, payments and privacy policies apply alongside these terms and are not reproduced here, and the text published by Flipkart prevails over anything on this page. No product price, discount, offer or coupon is asserted anywhere on this page, and no product is rated, recommended or criticised. Product photographs on the banner are listing images from earlier price reads, re-hosted to our own server, and are illustrative of the kind of goods sold on the platform only; no product shown is referred to, assessed or implicated by any clause quoted here. Check the live document before relying on any of it.
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