Croma No Cost EMI 2026: Banks, Charges and Delivery Times
Croma Terms — September 2026
We read the whole of Croma's FAQ page. The retailer is unusually direct about what No Cost EMI actually costs, what happens to an instalment plan when you return the product, and the five things it simply will not let you do.
Prices & codes last verified September 9, 2026
On Croma's No Cost EMI the bank charges the interest and it is refunded afterwards — as an upfront discount for HDFC and SBI credit cards, and "after 90 working days from offer end date" for every other bank. GST on that interest is excluded and never comes back. Ordinary EMI on a Rs. 20,000 purchase costs Rs. 401.33 over three months or Rs. 1,436.15 over twelve, by Croma's own published illustration. Twelve banks are eligible, credit cards only. Standard delivery is 7 working days; Zip delivery is same-day before 4pm. The delivery address cannot be changed after ordering, and if you return something bought on EMI you must tell your bank to close the loan yourself or keep paying interest on it.
Croma publishes a long FAQ, and unlike most retail help pages it answers the awkward questions directly rather than routing you to a contact form. We read the whole of it on 9 September 2026. The most useful thing in it is a definition: No Cost EMI, in Croma's own words, is an arrangement where the "Bank will charge the interest amount from Customer during EMI deduction" and the retailer gives it back afterwards. Whether afterwards means at checkout or three months later depends entirely on which bank issued your card.
Everything on this page is quoted from that document, including Croma's own worked example of what ordinary credit-card EMI costs on a Rs. 20,000 purchase. We have added no figures of our own, and where Croma's wording is inconsistent with itself we have said so rather than smoothing it over.
What "No Cost EMI" actually means on Croma
The bank still charges interest. Who refunds it, and when, is the whole question.
Croma's own FAQ defines No Cost EMI in a single sentence that is worth reading slowly: it is "an offer where Bank Interest charges will be given as an instant discount or deferred cashback after 120 business days depending upon the Bank", and it adds the crucial note that "Bank will charge the interest amount from Customer during EMI deduction."
So the interest is charged. What varies is how quickly you get it back, and that depends entirely on which card you used. Croma states that the interest "will be provided to you as an upfront discount for HDFC and SBI Bank credit card EMI transactions", and that "for rest of the banks No Cost EMI benefit will be given after 90 working days from offer end date at the time of your purchase."
Two practical consequences follow. If you hold an HDFC or SBI credit card, No Cost EMI on Croma behaves roughly the way the phrase suggests — the discount lands at the point of purchase. If you hold anything else, you are financing the interest yourself for something in the region of ninety working days, measured not from your purchase date but from the end of the offer period. Croma also notes that No Cost EMI is "applicable on selected products only" across categories including mobiles, large appliances and laptops, and that you can check availability in the Cashback and EMI section on each product page.
Croma's own worked example, on a Rs. 20,000 purchase
Published on the retailer's FAQ page as an illustration. These are its figures, not ours.
Ordinary credit-card EMI — as opposed to No Cost EMI — carries interest that nobody refunds. Croma publishes a worked illustration of what that costs, and reproducing it is more useful than any explanation: the retailer states that RBI "has mandated banks to take a nominal charge on EMI services", that the charge is collected by the issuing bank rather than by Croma, and that it is calculated annually on the outstanding balance.
| Tenure | Purchase value | Monthly instalment | Bank rate | Total you pay | Interest to bank |
|---|---|---|---|---|---|
| 3 months | Rs. 20,000 | Rs. 6,800.44 | 12% | Rs. 20,401.33 | Rs. 401.33 |
| 6 months | Rs. 20,000 | Rs. 3,450.97 | 12% | Rs. 20,705.80 | Rs. 705.80 |
| 9 months | Rs. 20,000 | Rs. 2,344.32 | 13% | Rs. 21,098.89 | Rs. 1,098.89 |
| 12 months | Rs. 20,000 | Rs. 1,786.35 | 13% | Rs. 21,436.15 | Rs. 1,436.15 |
Croma labels this table "for indicative purposes only" and notes that your payments may differ with the total order amount and additional bank charges. Read down the last column: stretching a Rs. 20,000 purchase from three months to twelve turns Rs. 401.33 of interest into Rs. 1,436.15, a little over 7% of the purchase price. The monthly instalment falls from Rs. 6,800.44 to Rs. 1,786.35, which is the trade you are actually making.
Every bank whose credit cards Croma accepts for EMI
Croma's FAQ lists twelve issuers: AMEX, AXIS, CITI, HDFC, HSBC, ICICI, INDUS, KOTAK, RBL, SBI, SCB and YES. Tenures offered are 3, 6, 9, 12, 18 and 24 months, with the note that "18 & 24 months EMI options are available only on selected banks". The retailer also states that EMI is available only above a minimum order value "which varies from bank to bank", and that only the eligible banks for your order value will appear on the payment page. Croma's closing note on the subject is unambiguous: "Currently, we facilitate Credit card EMI only" — so a debit card EMI is not on offer here, although No Cost EMI is described as available on "selected credit, debit cards", which is a wording inconsistency in Croma's own document rather than ours.
One timing detail catches people out. Croma states that the full amount is charged to your card on the day of the transaction and is converted to an EMI by your bank afterwards, which "normally takes 7-10 working days". Your card is therefore fully utilised for a week and a half regardless of the tenure you chose.
What happens to an EMI when you return the product
The refund and the loan are two separate things, and closing the loan is your job.
This is the single most expensive rule on Croma's FAQ page, and it is stated plainly. On an EMI refund, "though the amount is credited back to the customer's card, the EMI closure will happen only after customer communicates the same to the bank. Customer will need to specifically communicate to the banks its intent of EMI loan closure."
And then the consequence: "if customer fails to communicate the same to bank, the interest amount that bank will keep levying will be borne by the customer." Any foreclosure or other charges the bank levies are also yours.
Two further conditions sit alongside it. Croma will replace an order only where "the product was not damaged while in the customer's possession" and "is not different from what was originally shipped". And if you return something that came with a free gift, "all the free gifts, packaging material, and supporting accessories would have to be returned along with the product" — keep the gift and an amount corresponding to its value is deducted from your refund. The refund itself goes back to the original payment method. The window in which you can return at all is set out separately in Croma's return and replacement policy, which we have covered in full.
Delivery timelines, shipping charges and the rules you cannot undo
Seven working days as standard, same-day on Zip, and an address you cannot change.
Croma states two delivery modes and their timelines directly. Standard Delivery is "7 working days from the order date". Zip delivery is same-day for orders placed before 4pm, and for orders after 4pm "customer would get the product next day before 1pm". Fulfilment runs either through Croma's own supply chain or through "reputed courier service provider like Blue Dart, Delhivery, Ecom Express, Xpressbees, Shadowfax".
On shipping charges the FAQ is deliberately open-ended: "Shipping fees are applicable on all orders unless otherwise stated during promotional periods or specific product listings", and Croma reserves the right to modify them "at any time without prior notice", with any change shown at checkout before you confirm. In other words, there is no published free-delivery threshold to plan around — check the cart total.
Five things Croma does not let you do
- Change the delivery address after ordering. "Address changes are not allowed once the order is placed." The only route is customer support.
- Pay by card on delivery. Asked directly, Croma answers: "Unfortunately, we do not offer such payment option currently."
- Buy online and collect in store. Also declined outright in the FAQ.
- Return an online order at a Croma store. "No, currently we do not have a provision for you to return your order at Croma store," and store purchases cannot be processed online either.
- Correct an invoice. Once generated, the name, email, contact number, address and GST number on it cannot be changed.
Two smaller rules are worth knowing before you order. You can buy "2 units of a single item for personal use" subject to stock, so bulk orders are not possible through the site. And Croma does not deliver outside India at all, although it is happy for you to order from anywhere as long as the delivery address is Indian. If your pin code will not accept an order, Croma attributes it either to the courier network not serving it or to the nearest stocking point being out of stock.
Claiming GST, and every payment method Croma accepts
A business buyer can claim input credit here — with a filing deadline attached.
Croma accepts GST claims on both online and in-store purchases. You add the GST number in the field provided at checkout, or give it to store staff at billing, and after validation it is added to the invoice. The retailer states there is no minimum purchase threshold, that you need a valid tax invoice, and — importantly — that "you can claim GST only if the purchase is related to business". Personal purchases do not qualify.
On payment methods, the accepted list is: credit and debit cards (Visa, MasterCard, RuPay, Maestro, American Express and Diners), internet banking, EMI, UPI, the Freecharge, Mobikwik and PayTM wallets, and Croma gift cards and Gyftr vouchers. Croma states it does not store card numbers, CVV, 3D Secure PINs or expiry dates on any of its servers, and that purchases appear on card statements under "INFINITI RETAIL LIMITED" — sometimes truncated to "CROMA" — which is worth knowing before you dispute a charge you do not recognise.
One security note from the same document, reproduced because it is the kind of line that stops a fraud: "The Croma team will never request you to share any of your card or account related details over email or over phone." The FAQ also warns that a delivery agent should never ask for more than the invoice value, and gives the Croma Assist WhatsApp number 9452594525 and the 24-hour customer care line 1800-57-27662 for reporting it.
Frequently asked questions
Is No Cost EMI on Croma really interest-free?
Not in the way the name suggests. Croma's own FAQ states that the "Bank will charge the interest amount from Customer during EMI deduction", and that the benefit is returned either as an instant discount or as deferred cashback. For HDFC and SBI credit cards it is given as an upfront discount; for every other bank it arrives "after 90 working days from offer end date". And the GST your bank charges on the interest component is explicitly excluded from the benefit, so that portion is never refunded to you regardless of which card you use.
How much does ordinary EMI cost on Croma?
Croma publishes its own illustration for a Rs. 20,000 purchase. At a 12% bank rate, a 3-month plan costs Rs. 401.33 in interest and a 6-month plan Rs. 705.80. At 13%, a 9-month plan costs Rs. 1,098.89 and a 12-month plan Rs. 1,436.15 — a little over 7% of the purchase. Croma labels these figures indicative and notes that the charge is collected by the issuing bank, not by Croma, and that your own total may differ with order value and additional bank charges.
Which banks work for EMI on Croma?
Croma's FAQ lists twelve credit-card issuers: AMEX, AXIS, CITI, HDFC, HSBC, ICICI, INDUS, KOTAK, RBL, SBI, SCB and YES. Tenures run 3, 6, 9, 12, 18 and 24 months, with 18 and 24 months available only on selected banks. There is a minimum order value that varies by bank, and only the banks eligible for your particular order value will appear on the payment page. Croma states that it currently facilitates credit card EMI only.
What happens to my EMI if I return the product?
The refund and the loan are handled separately, and closing the loan is your responsibility. Croma states that although the amount is credited back to your card, "the EMI closure will happen only after customer communicates the same to the bank", and that if you do not, "the interest amount that bank will keep levying will be borne by the customer". Any foreclosure or other bank charges are also yours. Call your card issuer the same week the refund appears.
How long does Croma take to deliver, and can I change the address?
Standard Delivery is 7 working days from the order date. Zip delivery is same-day for orders placed before 4pm, and before 1pm the next day for orders placed after 4pm. You cannot change the delivery address once the order is placed — Croma's FAQ says so outright, and directs you to customer support. There is also no card-on-delivery option, no buy-online-collect-in-store, and online orders cannot be returned at a Croma store.
Zoutons may earn a commission when you buy through links on this page. Every rule, figure, bank name, tenure and timeline quoted here was read on 9 September 2026 from croma.com's own FAQ page as served to a logged-out visitor in India, and is reproduced as printed. The EMI illustration table is Croma's own, published on that page and labelled by Croma as indicative; the interest is charged by the issuing bank and not by Croma, and your own figures will differ with order value, tenure and bank charges. Terms, timelines, eligible banks and shipping fees are set by Croma and its banking partners and change without notice, so the live FAQ and your card issuer are authoritative for anything you buy. Nothing on this page is financial advice.
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