Bombay Shaving Company Return Policy 2026: Two Days or Three?

Bombay Shaving Company's refund page sets a deadline for reporting a problem with an order twice, in two different sections, and the two do not match.

In the instructions for raising a return: "Write to our Customer Support team via email at care@bombayshavingcompany.com within 2 days of receiving your order."

In the list of conditions under which returns will not be accepted: "If a request is initiated after 3 business days of order delivery."

Those are not the same deadline. Two calendar days from receipt is shorter than three business days from delivery in every case, and much shorter across a weekend - a Friday delivery gives you until Sunday under one reading and until Wednesday under the other. The page does not reconcile them and we are not going to guess which governs. Plan on two days. It is the stricter of the two the brand itself publishes, and it is the one printed in the section that tells you what to actually do.

For scale, this is at the tight end of what Indian direct-to-consumer brands publish. This site has read 48 hours at Dot & Key, five days at mCaffeine, and seven days at Beardo, Minimalist, Mamaearth and Libas. Two days puts Bombay Shaving Company alongside the strictest of them.

Before any window applies, there is a gate. Verbatim: "Due to hygiene reasons we do not accept exchange or returns on our products. We will only consider returns/replacements/refund if your order(s) is in a damaged/defective state or is expired or in case you've received an incorrect product."

So four causes qualify and nothing else does: damaged, defective, expired, or wrong item. If the razor arrives perfectly and you simply do not get on with it, the policy as published offers no route back. The page reinforces it twice more: such products "will only be considered if they are in their original packaging, in an unused and sealed condition", and "Opened or used products will not be accepted as returns."

That combination is worth reading carefully, because it closes a loop that catches people. A product you cannot assess without opening - a foam, a fragrance, a razor - must be returned unopened and sealed to qualify at all. In practice that means the only returnable faults are the ones visible from the outside of a sealed pack: breakage, a wrong item, a printed expiry date.

The cancellation section carries the second pair of numbers that do not agree, and the gap here is much wider than the one on the deadline.

One line states: "In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business days after the cancellation request is duly processed by us."

The very next question on the same page answers itself differently: "In case of cancellation, we process the refund immediately. It takes 3-5 days for the amount to reflect in your account, depending on your mode of payment."

Twenty-four to forty-eight business days is roughly five to ten calendar weeks. Three to five days is under a week. We cannot tell you which one your bank will experience and we did not test it. What we can say is that both figures are published on the same page, one immediately after the other, and that a shopper planning around the shorter one has no guarantee from the page that it applies.

The exclusions list states plainly that "All our personal care products especially Razors, Trimmers and, Shaving Foams cannot be returned due to hygiene issues." That reads like a full stop. It is not.

A separate block on the same page then sets out what happens when a trimmer goes wrong, and it is a repair-and-replace path rather than a return: "All returned trimmers will be sent back to our warehouse for a comprehensive audit. If a manufacturing defect is confirmed, a replacement will be issued. This process will take approximately 25 days."

So the exclusion is about returning a trimmer for a refund, not about getting a faulty one replaced. The page sets out the sequence: a reverse pickup request with the courier collecting "within 24-48 hours", the item kept "intact for quality checks", a quality control inspection, and a total of about 25 days with the customer "kept informed throughout".

Twenty-five days without the product is the number to plan on, and the outcome is conditional: a replacement is issued only if the audit confirms a manufacturing defect. The page does not say what happens if it does not.

That last line is small and costs real money. If you pay a cash-on-delivery fee and then cancel, the policy keeps the fee. An online payment, by the page's own wording, is refunded in full. It is one more reason the cheapest way to order from a brand in this layer is almost always to pay upfront.

Inspect on delivery day. The shorter of the two published deadlines is two days from receipt, and the evidence the brand asks for - photos from two to three angles or a video, plus the invoice - is easiest to capture before anything is opened.

Do not plan on a fast cancellation refund. The page offers 3-5 days in one sentence and 24-48 business days in another. Neither was tested by us, and a shopper who needs the money back by a date should assume the slower figure is possible.

Treat grooming hardware as a repair relationship, not a return one. Razors, trimmers and foams are excluded from returns by name; a faulty trimmer goes through a roughly 25-day audit and comes back as a replacement only if a manufacturing defect is confirmed.

We did not buy, cancel, return or claim anything. Every figure above is the brand's own published text on 4 October 2026, and where two figures conflict this page reports both rather than choosing. Policies change without notice; the page at the time of your order prevails over anything here.