Libas Shipping Policy 2026: Rs. 69 COD Fee, 3-4 Days After Dispatch

Libas' shipping policy is one of the shortest we have read on an Indian D2C site. It answers three questions and stops. Here is the first, in full:

"WHAT IS THE SHIPPING POLICY WITHIN INDIA? Shipping on prepaid order are free and cod will be chargeable 69, we use reliable courier companies like Ecom, Delhivery, Shadowfax, Xpressbees and Shiprocket to ship the products which are completely insured. Generally for Cash On Delivery orders, the courier company calls you before delivery."

Unpack it and there are five separate commitments in one sentence. Prepaid shipping is free — with no order-value threshold attached, which is worth noting because most brands set one. Cash on delivery costs Rs. 69, stated as a flat figure rather than a percentage. Five courier partners are named: Ecom, Delhivery, Shadowfax, Xpressbees and Shiprocket. The parcels are described as "completely insured". And COD orders get a call before delivery.

Naming the couriers is more useful than it looks. It tells you which tracking app your parcel will appear in, and it tells you whose customer service to chase if the parcel stalls — which, given the liability clause further down this page, is the number you will actually need.

The third question carries the sharpest number on the page: "WHAT IS THE SHIPPING TURNAROUND TIME? Product is dispatched within 24 working hours from the time order is placed and post dispatch, the delivery timeline is 3 to 4 working days."

Twenty-four working hours is a firm dispatch commitment, and most D2C shipping pages do not make one. They give a range — one to three business days, two to five — or they describe dispatch as happening "promptly" and leave it there. A single number is something a customer can hold a brand to.

Read the word "working" twice, though, because it appears in both halves and it is doing a great deal. An order placed on a Friday evening does not have 24 working hours elapse until some point on Monday; add three to four further working days and the same order can legitimately arrive the following Thursday or Friday without the policy having been missed. The stated window is honest; it is simply not a calendar window, and the page does not convert it into one.

For a Diwali order this is the arithmetic that matters. With the festival on 6 November 2026, an outfit ordered in the last week of October has room inside this timeline; one ordered in the first days of November, on the policy's own numbers, does not reliably. The policy states no festive or sale-period exception at all, which cuts both ways — no carve-out is claimed, but no surge allowance is admitted either.

Directly after the rescheduling answer comes the liability line, and it applies to the delivery window as much as to anything else: "We shall not be responsible for any delay caused by any unforeseen time lags by the courier companies in delivering the parcels to the customer, or if the customer is not available at the time of delivery."

That is ordinary drafting and every retailer in the country has a version of it. A brand cannot control a courier's network, a flooded road or a missed doorstep. It is worth reading next to the 3-to-4-day commitment only so the two are understood together: the window describes the intention, and the courier's performance is explicitly outside what Libas accepts responsibility for. This is precisely why naming the five couriers in the first answer is a useful thing for the policy to have done.

The rescheduling answer itself is practical and puts the work on the customer: "In case you are not available during delivery, you could call them back and arrange for redelivery or you can pick it up from their location." "Them" is the courier, not Libas — the policy routes a missed delivery straight to the carrier, which is faster than going through a brand's support queue, and is another reason to know which of the five has your parcel.

The brevity has a cost, and it is concentrated in what goes wrong. There is no clause here about a parcel that is lost, a parcel that arrives damaged, or an order that ships in two pieces. There is no serviceability statement — nothing says what happens if your pincode is not covered, which on an ethnic-wear brand shipping nationally is a real question. There is no tracking description and no mention of international delivery.

That does not mean Libas has no rules on these things; it means they are not in this document. The brand publishes separate return and refund pages, and we have read those separately in Libas' return and refund rules and its terms and conditions, where the COD refund route is set out.

The practical consequence of the split is the same one we keep finding on D2C sites: the page called "Shipping policy" answers how fast a parcel should arrive, and the pages that answer what happens when it does not are somewhere else.

Printed on the same page, under "Disclaimer": "www.libas.in, www.shoplibas.com are the only official website of Libas. Any other website, brand, or entity using a similar name, logo, or identity is not associated with, authorised by, or affiliated with Libas. Customers are advised not to engage with or make purchases through such websites."

Naming the two legitimate domains is more useful than a general warning about fakes, because it gives a shopper something to check rather than something to worry about. Festive season is when lookalike ethnic-wear storefronts multiply on social advertising, and a brand stating its own domains in writing is the simplest defence available.

Nothing on this page is legal advice. Shipping terms change without notice and the policy published on libas.in at the time you order prevails over anything written here; the figures above were read on 10 October 2026.