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Reviews

• 4/5

  On And Off, On And Off

  By Rahul Sharma
  Posted at Dec 10 2019
  store: Uber

  Uber services have been the most ambivalent kind of local cab services I’ve seen. The services were good at the beginning, but as my travel rides continued - I was met to some really annoying experiences from Uber, facing several issues.

  
  

  Today I was booking this Uber GO (screenshot is given below), to one of my relative’s houses. It was all good to arrive at the right time. But out of the blues, the application started showing system errors and wasn’t able to function properly. So I went ahead and call the support team at the contact (800) 353-8237, and they say the contact number is for emergency purposes, used to be only in the urgency matters. The conclusion given was ‘it will resolve soon by itself’. I couldn’t do anything for a while, I rebooted the phone and it worked properly only after that. This has happened frequently now.

  
  

  I booked the Uber Go for DSK Madhuban Wing A for a total amount of Rs. 130.25, reaching the spot with a dirty driver who was eating a strong paan. The smell was terrible. Although, it lasted less. But it was not good at all Uber.

  
  

  It’s like, if at any point, somehow I’ll start to feel good for your services, you’ll be coming up with something else right the next moment to say on my face - “we are annoying”.

  
  

  Comment: Keep consistency in your quality of services. I'll give you a full 5-stars.

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• 3.9/5

  Work On Your App Issues

  By Dipesh Guthan
  Posted at Dec 10 2019
  store: Ola

  I am a salesperson in an organization that has recently started up. You can call it a start-up company as well. The company is running for 5 years of registration, and I am a part of this company for the past 6 months. The weight of responsibilities and duties have gained some more than before. So I have to travel a lot for my company.

  
  

  Today I took a cab for my work purpose from Ola cab services. But it was too rugged. The overall experience was not good at all. The app was causing and showing a lot of glitches than it usually does. I want to take this into serious consideration for the Ola team.

  
  

  I was traveling to Kotwal Nagar, Deulwadi, Karjat from Andheri East (Maharashtra) for a work purpose, and I was supposed to reach there by 3 pm for a hotel stay-in. So I was ready to leave the pickup location accordingly, to reach at the right time. I booked a White Dzire (Mini) for a ride having an approx. a distance of 100km. It has to take time. It is almost a 4-hour long drive. I booked the cab a day before, for sharp 10:30 am to avoid advance delays that could’ve come along the way.

  
  

  Well, I wasn’t sure if it is going to be the Ola app itself, and it was the app itself that came in the way.

  
  

  I was getting ready and was doing my day’s first meal. Meanwhile, I checked the location of the driver and saw a lag in the app. It was not working for a while. I finished my meal, and get to the pickup point. It was 10:40 am, and the driver didn’t reach even to the pickup location according to what was the time. I was disappointed and worried about the time. The application was showing too many lags, and the phone showed glitches in the Ola app only. After almost half an hour, the driver reached and told me that his app was showing errors too. Anyhow, we left the place, but in between the way, the driver showed so clumsiness driving the car quickly. I even took breaks to pee, taking his noon meal more than I did. In addition to the traffic, the drive time was stretched to 8-hours. 2 TIMES THE ORIGINAL TIME.

  
  

  The first day was all about the hotel stay-in. Thank god that was it. If it was a work purpose, I’d have been hung up by my senior authorities. Also, the bill was supposed to be near Rs. 1,218, but it was stretched to Rs. 2,680 due to several of your own terms. Well, thanks. It went to my reimbursements. But what if it’s going to be something personal?

  
  

  Comment: Serious Issues Ola team. Please kindly work on them.

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• 4.7/5

  Manners Maketh Man.

  By Dipesh Sharma
  Posted at Dec 10 2019
  store: Ola

  I recently took a cab service from Ola, from my home (Rohini) to the Noida Sector 62. It was an official work. So I had to reach at the time due to the traffic issues too. Because of the heavy traffic sometimes, it takes even more than usual or expected to reach the location at the time.

  
  

  I had to reach Noida Sector 62 at 11:00 am, by hook or by crook. It was a big event that was being held by our team members in association with a big real estate developing brand. I was handling the execution and leading the event marketing as the representative from our company. I was one of the major individuals who was taking out something big for our company. 

  
  

  I really just can’t take the delays made by any person in my tasks. I was hoping the Ola driver will not be among those people. Aaannnnnd... I was right!

  
  

  The man reached the pickup location by 10 mins(fortunately he was near), and even before I went down to wait for him. I took the cab and it left from there at 9:30 am. On the way to the location, he gave me to drink water also. Greeted nicely while boarding and deboarding. Surprisingly, he shook hands while I gave him the amount for my travel which was Rs. 624, and tell him to keep the change. Due to his real gentle gestures.

  
  

  He was really a gentleman and a professional person by his etiquettes. I will be looking forward to that particular driver again. Or at least someone like him. Kudos to the guy and you, Ola.

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• 1.5/5

  “Drivers Lack Professionalism”

  By Sujal Topno
  Posted at Oct 31 2019
  store: Ola

  Ola Cab service has grown more pathetic in recent years. I had a very bad experience when I took an Ola Cab day before yesterday in Chennai. I had to travel from Express Avenue Mall in Royapettah up to Shollinganallur after a late night show, and it got very late by the time a driver accepted the ride. 

  
  

  By that point of time three drivers had already cancelled the ride. After an hour when finally the cab arrived, the driver asked for our drop point and started asking for an extra two hundred bucks extra to start the ride. In my desperation I agreed to pay him the extra amount, so he starts the ride and we can reach our destination. On top of everything he did not drop us to our home, stopping the cab at least 300 meters away, and ended the ride. In the dead of night we had to walk all the way to reach our home, and we paid him extra too.

  
  

  After this particular incident my girlfriend and I both avoid taking Ola and prefer other cab facilities or normal autos for our travel. It was the worst experience for me and that also it happened at time of night. 

  
  

  Suggestions: Please avoid Ola if you are booking cabs at night, as they are least dependable and their drivers lack basic professionalism. Go for other car or cab services which are safer and more reliable.

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• 1.7/5

  Rude Drivers!

  By Alisha
  Posted at Oct 19 2019
  store: Uber

  I booked a cab from Cyberhub to Sector-5, Gurgaon. The cab was booked at 11:00 AM on 19th October 2019. On the live tracking, it displayed that the driver is about 10 minutes away. So, I had to wait for 10 minutes. I sat inside the food court and waited for the driver to arrive. 

  
  

  After 10 minutes, it still displayed that the cab is about 10 minutes away. However, there was not much traffic on the roads because it is Saturday and most of the offices have a day off. I contacted the driver but he didn’t pick the call. I waited for another 2-3 minutes and tried his number again. 

  
  

  After trying for about 5-7 times, he picked the call. The driver after picking up started shouting that ‘can’t you wait for some time, I am stuck in the traffic’! I told him that I called you to confirm only that where are you and how much time it will take! He disconnected the call. 

  
  

  I waited for another 15 minutes but when nobody arrived, I cancelled the ride and complained about the driver. It was such a terrifying experience that I couldn’t even trust in Uber again. I do not recommend anybody to use Uber!

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