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“Proper customer service”
I am always a fan of zomato as it provides all details about near by restaurants, food on the basis of time, food ratings and price. Their app is also very user friendly and I never faced any issue when placing an order or booking a table at a restaurant. I like the real time delivery tracking facility and they specify the time of delivery also.
The only problem i faced is when I ordered food last week on zomato. They charge a higher price on the same food that is available at the counter. We went to the same restaurant where I ordered food last week but was shocked to see 200 to 300 bucks are additionally charged by zomato on every food item.
“Advanced delivery service, timely delivery”
I ordered Chinese in Delhi NCR before the flight. Was in doubt if I will get the order before the flight, still ordered and got the delivery within 15 mins, although the app was showing 20 mins. as total delivery timing. The current updates of Zomato apps are amazing and user-friendly.
I am really thankful to the Zomato Valet to deliver my meal before time. He called me once to locate my position around the airport area. The food quality was good and also the packing was done as per the voice instruction I sent to the restaurant through the app.I am a regular customer of Zomato, I keep traveling and Zomato is the only option I rely upon during the tour. Do not hesitate to order from Zomato or else it will make you order by its witty taglines.
“Good Food and Fast Delivery”
Zomato’s delivery service is really good, I personally never expected their service to be this amazing and now I am hooked. I cannot see myself trying any other delivery services.
I did not have to spend too much time scrolling to find a restaurant since I already knew I wanted pasta from my favourite restaurant. I quickly searched for it and placed my order. I was shocked at how quickly my order was delivered. I would definitely recommend Zomato especially if you are looking for fast deliveries of your order. The discounts available are so amazing that I don't miss eating at the restaurants at all.
I was not in the mood to cook so I decided to place an order via Zomato. Before I opened the app I started calculating the cost because I was worried how expensive the delivery would be. But to my surprise it was really cheap, I would say even cheaper than eating in the restaurant.
With the PayTm offer I managed to get an additional 40% off and extra cashback worth Rs. 30.
Zomato really changed my belief that placing orders for home delivery is an expensive ordeal. I will definitely start placing more orders from them in the future and will convince my friends to do the same.
“So Generous Of You Zomato”
I’m ordering a lot of the meal from online sources of meal delivery services. I’m currently living with my roommate, in a 2BHK of Lajpat Nagar. We travel a lot for the office’s internship and get back quite late according to the normal timings. Zomato has helped us in having super delicious meals right at our doors.
We both usually prepare breakfast and take something with us as lunch, sometimes not even having lunch. So we have to buy something from the office’s canteen, which is expensive, and some of them not even worth their price. We return back from the office all exhausted, and for sure - starving. Although, Gaurav (my roommate) is really generous and kind. He always prepares the meal whenever we couldn’t afford to go out and have some good meals there. Applause to his great cooking skills, I always get to enjoy the delicious meals prepared by him. I help him out by lending my hands in some small stuff.
It was a few days back when he was really sick and was suffering from serious fever and headache that he couldn’t stand up from bed the whole day. Somehow I take the leave from office. I was allowed a half-day leave due to the fact they knew Gaurav too and was familiar with our daily life. I returned back and checked his temperature. It was still in 100s.
I was worried whether he’ll be fine in time or not. Most of all, I was more worried about both of our dinner. I couldn’t think of anything better to prepare for both of us while keeping in mind his condition. So I decided to make Dal Tadka for both of us. I started preparing for it but ending up messing it. I didn’t really know what to do, so I remembered the time when we were used to going out with each other to eat some light stuff for dinner like Dal Tadka in dizziness as it’s a whole grain meal.
I opened the Zomato app and scrolled out the perfect fit for us at the moment. I add in the cart, a full-plate Dal Tadka, along with some warm bowl of Jeera Rice for the quantity of 2. I told Zomato Delivery Executive person to be early, and tell them to prepare it early as I wanted Gaurav to have some meal and take medicines. The executive was really generous, and we were happy to hear his humble response towards us. He reached within 20 mins of time. Even though the expected time was 30 mins. I was really thankful to the guy. He was really supportive. Thanks for the service Zomato. Keep on it.
“Zomato Made Our Night Special”
Order ID: 2839203
We celebrated our dad's birthday at home. On the day, he had taken leave from his office to celebrate with us. We had been chasing him for a week to throw his birthday party. Finally, he gave his approval in a good mood. I looked up some great Pizzas and Coke on Zomato's app for all of us.
We eagerly waited for 45 minutes for the order to arrive. I got a call from an executive asking for the exact location. I explained to him the location and within 5 minutes he was at the doorsteps. We received the delivery in the given time. We unboxed the order that was very nicely packed.
It was exactly the way we wanted. We started biting into the delicious Pizza and washed it down with coke. It was all very tasty.
I loved it Zomato!
“Zomato Offers Very Convenient Service”
Living in south Delhi has many advantages and one of them is the number of quality restaurants. And what's more amazing is how Zomato has connected all these great restaurants in a long chain of delivery outlets. So, the other day I ordered pancakes from Rose Cafe in Saket. They are known for the great quality food and Victorian-era inspired interiors. I often visit the place but was very lazy that day.
I made the order on Zomato's mobile app. It was easy and convenient. The delivery came right on time. I was happy to learn that the order was piping hot. I did the payment via cash and started with the business. The food was good and I am very satisfied.
They actually render a really good service!
Since I recently got promoted as a senior manager in my company the treat was on me. So on 3rd Jan 2021, after checking a few restaurants online I finally landed upon a restaurant named Punjabi Angithi on Zomato store which had a 4.2-star rating out of 5.
Since me & my friends were in real hunger this restaurant provided a guaranteed delivery of 35 mins to my place.
My order was delivered to me on time & one thing I really loved about Zomato was the Patience of delivery guy to wait for the order delivery as it was a last-minute decision for all of us to go & get some alcohol as soon as possible.
I even got an extra Zomato Coupon free with my purchase from this restaurant as it was my first time using Zomato. Overall the experience of having food from Zomato was totally fun. The grand total for the order came for the price of ₹1300/- (Excluding other charges).
With this, I am also pretty excited to also take up Zomato gold!
“Food Not Delivered”
Food Purchased: Ghar ke Rajma & Vegetable Pulao
Restaurant Name: Eat.fit from Cult Fit
Votes: 92 ( 4 Star Rating)
Order ID: 7645376
On the date of 7th Feb 2021, I placed an order for the same from the Zomato store. The kind of description that was given for the food on the store was simply the way I was expecting the food to be prepared.
Also to the fact that I love eating healthy food I was pretty much desperate to get the order delivered to me fast.
I was expecting the order to be delivered to me within 34 mins of placing my order online. But all my hopes were shattered when there was no delivery for the same.
I mean I could have been reimbursed for my order with a Zomato coupon code but they didn’t even consider that.
““Best food delivery app””
The most dependable food service which is presently available on the online ordering platform is Zomato. Flowing offers and various benefits make this store a go-to place when I’m dying with hunger and also don’t want to burn a hole in my wallet.
Though I’m a frequent online ordering person Zomato has never failed to impress me. This one incident that happened the day before yesterday is making me write a review praising the effort they took to ensure my order is delivered, and I get the value for my money. It was around 12:15 a.m I decided to order an Ice-cream tub from Keventers.
The app showed the timing for the store closure as in less than fifteen minutes, the order was accepted by Keventers and the payment was done. When the order was confirmed the delivery guy mentioned that the store was about to close and they are not issuing the order. I contacted Zomato and the store regarding the payment being made and the order to be issued as it was an urgent requirement.
The Zomato contacted Keventers and within minutes the order was picked up. Turned out that it was a problem being put up by the guys working in Keventers. The order was properly and swiftly delivered to me. This incident of customer handling actually showed how effectively Zomato works to ensure the service towards its customers and how effectively they work to coordinate the demands of both the store and the end customers.
““Dependable in Hunger Pangs””
It isn’t the first time I am ordering through Zomato or any online platform. Though I am a foodie and can hog on anything and everything which is on the plate, this particular order was the best experience I have had so far with Zomato, and so I was compelled to write a review to praise them.
It was past midnight when I thought of ordering a pizza, as I was working till late and generally midnight cravings tend to happen. I had never tried Zomato’s Midnight Deliveries, and was very sure that no restaurants would be open at this hour. To my surprise, Zomato offered me up to five options, although the pricing was high, still the availability made me happy. I placed my order and after five minutes I received a call confirming whether the order which has been placed is by me. Post confirming on call I received my hot pizza delivered at the dead of the night by Zomato’s delivery guy, and all of this happened within forty-five minutes of placing the order.
I was super happy and would definitely go in and order only from Zomato after seeing the way they manage their orders and the speed with which they deliver food.
I am so disappointed with Zomato and their services!
I ordered food from Burger Point via Zomato. The order was manhandled and the burger was not perfectly made. I had complained about the same before too but no action was taken. It has been twice that I ordered something from Burger Point and it was spilt.
This time I had mentioned the same in the instructions that please make sure the packaging is done properly to avoid any spillage. The order was placed and was expected within 25 minutes. The delivery was made on time. As I received the order, I checked the packaging. The packaging looked fine. But, I was afraid of what if the burger is not properly kept.
As I opened the box to eat, I saw that it was again in the same condition. Everything falling in the box. I clicked a picture and sent it to Zomato. The online chat support didn’t even reply to me. I complained about the same on the customer care but no action was taken.
It has been such a bad experience. The food tastes so good but due to the displacement of stuffing, it gets difficult for one to have it!
“Manhandle the order!”
I ordered Dominos Pizza from Zomato, which turned into a sticky pasta-like dish. All the cheese had got down on the box and the box didn’t open!
It wasn’t the first time it happened but the delivery men never handle the orders properly. The pizza cheese-loaded which is to be handled with care. However, they keep the boxes in such a manner that the cheese sticks to the upper lid. I sent the images on the Zomato chat but got no response from the chat assistant.
I spent almost an hour to get another pizza which was again delivered in the same condition. Zomato should train their delivery persons on how to handle food items to prevent spillage. With no cheese, how can one eat a pizza!
They sent a few credits stating that it is for the inconvenience caused. The next I’ll order food directly from the outlet other than ordering the same from Zomato!
I had ordered food from Zomato on 10th September 2019, which was delivered on time but the quality was unacceptable. The food delivered was partially cooked, also it was delivered in an open bag! Zomato didn’t stay up to its words!
After all this, I contacted the chat support where I received the reply immediately. The chat assistant since that day is making excuses regarding the refunds. At the moment, the chat assistant credited Rs. 80 as Zomato Credits on 15th September 2019. Later on 20th September 2019, I received a message from the chat assistant that full amount will be refunded by 24th September 2019.
Until 24th September 2019, no amount was credited. I contacted the chat support on 24th September 2019, but no response received from their end. I just don’t like Zomato services now. They have declined in recent years and do not focus on quality anymore!
“Still Waiting For The Food!”
Order Id: 80120125
This time it was because of the cravings!
I ordered a deluxe thali and a chili paneer roll. The amount that I had to pay after placing the order was Rs.370/- but luckily, I found a coupon and after applying the coupon, the amount that I actually paid was Rs.265/-
I placed the order via Zomato app at 7:19 PM and incomplete order was delivered to me at 8:05 PM. After placing the order, I immediately received the confirmation. The status of the order was being conveyed to me via texts.
When the order arrived, I checked the package carefully and that’s when I got to know that chili paneer roll was missing. I asked the delivery executive about the same and I was informed that he was just handed over the package and in case I’m facing any trouble, I need to talk to the customer service.
I called up the customer service and shared the picture of incomplete order. The executive apologized for the inconvenience and assured me that the missing item will be delivered within the next 30 minutes.
After 30 minutes, I called up again but yet again, I was just given the assurance. I still haven’t received anything!
“Vivid Options to Choose From!”
Their services never cease to impress me!
This wasn’t the first order but yes the benefits that they provide their users with are no less than the first time offers on any other site. I wanted to order “North Indian Cuisine” and while searching for the same, I could look for many dhabas and restaurants to choose from. I chose the one that was offering “free delivery.”
So, I ordered a Paneer Makhani and Dal fry with 4 Butter Naans. While placing the order, I specifically mentioned that:
Paneer Makhni must be extra spicy
Dal should have usual spices
Naan shouldn’t be under/overcooked
The amount that I was supposed to pay was Rs.660/- and the amount that I paid after the application of code “Zomato” was Rs.396/-
The received order was totally like the description. The packages were handled with care and the kitchen instructions were followed appropriately.
The services are totally recommendable.
Loved it totally!!
“Great Customer Service!”
Order Id: 32877856
Order cancellation has become a part and parcel of Zomato’s service these days, The order gets canceled immediately after placing it and the amount that is paid online never turns back! This is what I used to believe about the services of Zomato. But this ideology has changed after this latest interaction with the chat support team.
I ordered a Paneer pasanda thali and veg biryani from a local eatery. The total amount that I had to pay was Rs.290/- As I don’t prefer cash payments, I used Phonepe wallet to pay the amount. The amount was deducted on an immediate basis and the order confirmation was received via text and email.
As per the email, I was supposed to receive the order in 25 Minutes and the executive arrived with the order in 20 minutes of placing the order. But the only problem was that the order was incomplete. The Veg biryani package was not received with the thali.
After getting to know about the same, I called up the customer service for help and I was told that the remaining item/s will get delivered within the next 15 minutes. Though I was not expecting it to be this quick, therefore wasn’t expecting the package, but the delivery executive arrived at the doorstep with the package within the next 10 minutes.
Both the packages were successfully received. The packages were totally intact and no tampering was observed. The food was good and so were the delivery services!
I would love to recommend it to all.
Order Id: 30909090
Why aren’t the offers clearly stated?
While looking for offers on the website, I found an amazing offer. The code “Zomato” was applicable to all the orders. But, on placing the order a message flashed that the offer is not applicable for this store. On calling the customer service executive, I was told that I need to buy food from some other store.
After asking about the bank services that I use, I was given another coupon code to apply. But yet again, I was not told about the minimum order value. I ordered a Cheese patty burger and fries combo. The amount that I was supposed to pay was Rs.300/- and the mandate for the applicability of the coupon code was Rs.500/-
I ordered the combo without applying any coupon code since looking for coupon codes was turning hasslesome for me. Also, the delivery charges (Rs.35/-) were imposed on the total billing making my total amount Rs.335/-
I had a really bad experience!
I wouldn’t recommend it to anybody!
I ordered charcoal chicken and chicken drumsticks from an eatery nearby. Zomato was supposed to get it delivered within 30 minutes of placing the order. The order was placed at 7:10 PM and the food arrived at 7:30 PM.
Since the order was above Rs.300/- therefore I was exempted from paying the delivery charges. The package was handled with proper care.
The boxes were sealed
The food was hot
Gravy items were totally intact.
Also, due to the applicability of coupon code “Zomato,” I received a discount of 40% on the total billing amount. The most important feature of availing delivery services from Zomato is that the support team calls back to take reviews about the delivery experience and the quality of the food item.
I had an amazing experience!
I would love to recommend their services to all!
Order Id: 56091212
What sort of service is this seriously?? The received packages were unsealed. The gravy was leaking from the boxes and chicken curry had just 2 pieces. All I could see in the package was gravy.
The order that I actually placed was Chicken Korma and Paneer Do Pyaza. The amount that I was supposed to pay was Rs.350/- I opted for card payment in order to avoid any change associated issues. The order was placed at 1:30 PM and the food arrived at 2:30 PM.
After realizing that the boxes aren’t sealed, I asked the delivery boy to take them back and get fresh boxes but he totally refused to do the same. On calling the customer service, I was informed that the refund will be initiated since the boxes cannot be exchanged.
It’s been more than 10 days now. I am constantly trying to get in touch with them but the problem is that they just don’t respond properly. After every 2-3 days, they say “it will take 2-3 days, please stay connected to get the follow up”
Suggestion: Please stop wasting time!