“Quality service”

Product Purchased : Vacuum Cleaner
Vacuum Cleaner Purchased : 26-12-2016
review date : 02-09-2017
store : Snapdeal
  • Selection Experience

    I ordered Forbes wet and dry vacuum cleaner from Snapdeal and I am happy with the product. It was delivered on time without any damage or delay in delivery. I could find the customer service is too good when compared to other shopping websites. And most important and unique feature is they accept bajaj credit card to purchase a product which is not available on other sites. I always order products from Snapdeal because Snapdeal gives best prices, amazing customer Services, genuine Products, and replacement and refund policy is designed in favor of the customer. I always Prefer Snapdeal over Flipkart, Amazon or eBay.
  • Coupon Availablilty

    No, I didn't get any coupons. There were no offers. I checked in Google for coupon code but unfortunately, it was not working. So I could not claim any cash back or rewards. I kindly request Snapdeal to send the coupon codes to our mail id or they can message us and help us get the cash back. Some sites contain coupon codes which are expired and they are irrelevant like grabon, freecoupons.in, coupondunia.in, couponzguru.com. So finally I purchased the product and paid the amount using freecharge wallet, which is Snapdeal's official wallet app and I got cashback in the app, but I prefer discounts over cashback.
  • Payment Process

    The product booking was easy and quick.I didn't face any difficulty in booking the product. I ordered the product on 26/12/2017. Payment process was very smoooth and I selected the freecharge wallet to pay the amount and I was redirected from Snapdeal app to the freecharge wallet app, that too happened very smoothly and there were no lags. Immediately after I ordered I received a confirmation message from Snapdeal which includes the product details and estimated time of delivery and subsequently, I was received the status of my purchase. And the next day I received a message that my order has been shipped from Gurgaon. I was given information on product shipment on a regular basis which made it easier for me to track my order. This was easy for me to track my order.
  • Refund/Cashback Process

    The product was delivered before the stipulated time mentioned in the order. The service was too good. The customer service team was sending me the adequate information about the product shipment. This was easy for me to track the product.the estimated time of delivery of my product was Jan 5 but I received a call from the courier that my product is out for delivery and unfortunately I was not at home to receive the product and the courier service helped me a lot to receive the product on the next day. I was afraid that they will send back to Snapdeal as there is no response from customers, but nothing happened like that, they contacted me and on confirming my absence they shipped the package on the next working day. The best thing I liked about the courier service was that, they were ready to ship the product to my office but as I was very busy I asked them to deliver the product on the next working day, which they did perfectly.
  • User Interface

    The user interface is too good. I was searching for vacuum cleaners in Google and it directed me to Snapdeal. I could find many products which were easy for me to compare and choose the best product. The product details, description was elaborate and correct. This gave me a confidence in buying the correct product.the mode of payment is very simple and easy to use. The payment method is safe and authenticated. There was no server issue faced in between the payment. This ensures me that I am on the safe website. Moreover, on paying the amount with snapdeal's wallet (freecharge) you also get cashback which you can use for shopping over Snapdeal and various other websites and also for paying your T.V., Phone and electricity bills.
  • Overall Experience

    The shopping is easy and user-friendly. I am satisfied with the experience and Yes, I will purchase a water heater shortly. I have already referred this to my friends and family. Only the bajaj credit card allows us to get 0% interest on EMI. Products are genuine, and you get the same product as it was displayed on the website which is not a case with Flipkart and eBay because they tend to fool customers with duplicate products. So I would recommend all my friends and family to use this opportunity to buy a product online with actual product cost and not paying any additional money to the same product.
Reviewed By “Sharoon Shalini”