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Reviews

• Average Quality Products!

  2.2/5
  By Farhan
  Sofa Repair

  I had bought multiple furniture items on 12th January 2019 from Urban Ladder. I purchased a Glass top table with 4 Seater sofa set, along with 2 Recliner sofas for the room. All of this was delivered to me on 19th January 2019. 

  
  

  The delivery man who came to deliver the products had installed all the furniture in the house. No extra installation or service charges were imposed. The services are free. I was happy with the service of the staff. They installed them well and dumped the garbage properly. They left the place neat and clean. 

  
  

  The sofa sets and the recliners looked so good. I found the quality to be great and long-lasting until 7-8 months passed. I started to notice that the velvety cloth on the sofa is peeling off from the edges. I was shocked because the rare guests arrive at my place and it has not been used enough to be peeled off. 

  
  

  I contacted the customer support to send a carpenter to fix the same as I have three free services left. The executive told me that on 29th September 2019, a carpenter will arrive to fix the issue. Until 2nd October 2019 nobody arrived. 

  
  

  On 4th October 2019, a carpenter arrived but brought a different colour cloth. He said that he will change all the cloth if I pay him Rs. 2000. I took the free service and he expects I will pay him! I asked him to get the same colour cloth. 

  
  

  I didn’t him after he left! I have been contacting the customer support but haven’t received any response regarding the same from them. I paid Rs. 250 only to a nearby furniture shop and got it repaired because it didn’t look good.

  Don’t rely on them!

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• Faulty Products!

  2.1/5
  By Vaishnavi
  Dining Table Set

  I ordered a Dining Table 4Pc Set from Urbanladder a month ago! The product ordering and delivery were free of any issues. The product was delivered on time and was assembled well. The delivery man and serviceman had handled the delivery properly and assembled it. 

  
  

  Within 15 days, one of the chairs cracked, I complained about it at their customer service and a serviceman even arrived to repair it. The issue was resolved at the moment. But within a week, other chairs started to create squeaky sounds. 

  
  

  

  
  

  I contacted customer service again and asked them to send somebody to at least fix it or exchange the chairs because the product is in warranty period. The customer service is not at all helpful. I remember complaining about the sam on 26th August 2019 and was promised that a delivery man would arrive by 31st August 2019 to fix the issue. But, nobody came and within that period another chair has fallen apart. 

  I am not purchasing anything from them now and won’t ever recommend anybody to!

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• I got Best quality product

  5/5
  By Chintan Shah
  Folding Study Table

  I was searching for a my kind of product and I found it on Urban Ladder. I purchased a Folding study table of 4 feet in height and less in weight. It is easily movable and Adjustable. I found it at a very cheap price on Urban Ladder. They delivered the product on time and the order tracking system was extremely accurate.

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• Amazing furnitures

  4/5
  By Jatin Kakkar
  Product Purchased

  I am a big fan of Urban Ladder E-commerce platform. The customer support they give after the product purchase is the out of the world. Even the refund policy is so customer friendly. I can buy a product with my eyes closed and even that time I need not to worry as I know there is always support from Urban Ladder which is always there. I usually buy most of my furniture from Urban Ladder and recently, I shopped Collins corner table from Urban Ladder as my son wanted a table for himself to study in his room. So, I purchased from Urban Ladder at a very affordable price. It cost me Rs.9,599/- as there was already 20% off on the product item.  The payment method that I choose was the EMI which was starting from Rs.499/- per month. It was delivered in 15 days and it was already mentioned on the app that it will deliver in 15-20 days. So, I did not have any problem with that. There were product dimensions given on the app itself which was very helpful for me as I could measure the room and plan to place it. Thanks, Urban Ladder for making my shopping experience Awesome.

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• The best study table

  4/5
  By Saroj Kumar mahakul
  Product Purchased

  I choose Urban Ladder for the good service. Regarding the purchase and the product, I recently purchased an Otto study lamp which was of a very good quality and of good price as compared to the other online site like pepperfry etc. And also, I purchased the product item at such good price and deals. I bought it at the rate of Rs.2,799/- and also got 30% discount offer on it. It was a full-house sale deal for all the product items in Urban Ladder. The delivery speed is also very good as promised. I had a very good experience in the both app and site of Urban Ladder. The payment mode is excellent. Overall, the customer care service is very well managed and excellent service for the immediate resolution. They gave me the delivery date of 15-20 day and it arrived within the 17^th day.  I would like to recommend everyone to go for Urban Ladder in all respect to the Indian market for every furniture you need from A to Z. Thanks to Urban Ladder and it's amazing team. Thank you, Urban Ladder team for providing me with the best service.

   

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