Q: Is Palmonas jewellery real gold or gold-plated?
Palmonas offers both real gold and high-quality gold-plated options. Their solid gold pieces (14K and 18K) are hallmarked and come with BIS certification. The gold-plated range uses 18K gold plating over brass or sterling silver base metals and is clearly labelled in the product description. Always check the material specifications on the product page before purchasing.
Q: How long does Palmonas delivery take?
Standard delivery typically takes 5–7 working days across India. Express delivery (2–3 days) is available for an additional charge in select cities including Mumbai, Delhi, Bangalore, Chennai, Hyderabad, and Pune. During sale periods and festive seasons, delivery June take slightly longer. You will receive tracking information via email and SMS once your order ships.
Q: What is Palmonas return and exchange policy?
Palmonas offers a 15-day return and exchange policy from the date of delivery. Items must be in unused, original condition with all packaging and tags intact. Customised or engraved pieces cannot be returned. To initiate a return, contact their customer service via email or WhatsApp. Once the return is approved and the item is received, refunds are processed within 7–10 business days to the original payment method.
Q: Does Palmonas offer gift wrapping?
Yes! Palmonas is known for its premium packaging. All orders come in their signature jewellery box with a velvet pouch. You can additionally opt for special gift wrapping and include a personalised message card at checkout. This makes Palmonas an excellent choice for gifting on occasions like birthdays, anniversaries, weddings, Diwali, and Valentine's Day — the gift arrives ready to present without any extra effort.
Q: Can I use a Zoutons coupon code on Palmonas?
Absolutely! Zoutons regularly features verified coupon codes and deals for Palmonas. To use a Zoutons coupon: visit this page and copy an active coupon code, click through to the Palmonas website, add items to your cart, and enter the code at checkout. Some deals are automatic (no code required) — just click through from Zoutons and the discount applies. Bank offer coupons require specific payment methods as stated. Coupon validity and terms are displayed on each code.
Q: What payment methods does Palmonas accept?
Palmonas accepts all major payment methods including credit and debit cards (Visa, Mastercard, RuPay, Amex), Net Banking, UPI (Google Pay, PhonePe, Paytm), EMI on select cards, Cash on Delivery (COD) for orders below a certain amount, and popular wallets. For high-value purchases, EMI options are available through leading banks. Specific bank discount offers June require specific cards as mentioned in the promotion terms.
Q: Are Palmonas diamonds certified?
Yes. Palmonas uses certified diamonds in their fine jewellery pieces. Diamond jewellery comes with a certification from recognised grading laboratories confirming the 4Cs — Cut, Colour, Clarity, and Carat weight. Gold pieces carry BIS hallmarking as mandated by Indian law. When purchasing diamond jewellery, always verify the certification details on the product page. This ensures you are getting genuine, ethically sourced diamonds at the quality advertised.
Q: How do I track my Palmonas order?
After placing your order, you will receive a confirmation email with your order number. Once shipped, a tracking link and AWB number will be sent to your registered email and phone number. You can use this to track your package on the courier partner's website. Alternatively, log into your Palmonas account and visit the 'My Orders' section to see real-time shipping status and estimated delivery date.
Q: Does Palmonas ship internationally?
Palmonas primarily serves the Indian market and ships to all PIN codes across India. For international shipping inquiries, customers are advised to contact Palmonas customer service directly. Note that international orders June attract customs duties and taxes as per the destination country's regulations. The Zoutons coupon codes are valid for purchases made on the India website (palmonas.com) for delivery within India.
Q: How do I contact Palmonas customer support?
Palmonas customer support can be reached through multiple channels: via email at their official support email address, through WhatsApp business number listed on their website, or via the live chat feature on palmonas.com. Support hours are typically Monday to Saturday, 10 AM to 7 PM IST. For post-purchase concerns like returns, exchanges, or damage claims, email is the recommended channel as it provides a paper trail for your query.