Reviews

• 3.9/5

  Could Have Been better

  By Roshni Gupta
  Posted at Jan 06 2020

  I am a regular customer of Nykaa and have ordered plenty of things till date. Most of the times Nykaa has been reaching upto my expectations in providing me the original products.
  
  The order which I am referring to was placed by me on December 29, 2020. I ordered my favourite Lakme Mousse Foundation worth Rs. 750/-.
  The delivery was promised within 1-4 business days which I received on time.. However, my only concern was  that I could not be available at the time of delivery , so the person called me up and I requested him to leave the parcel with my neighbours and I would collect it later and he acknowledged it.
  
  After the above scenario, it took much of my time to figure out where my parcel was exactly and later I was notified that the parcel was taken back and I could redirect the delivery anytime I wished.
  My only concern was that I should have been informed about the same if my order was taken back so that I can plan the redirection of the delivery, which I also discussed with one of the Nykaa executives and he assured me that the same would not be repeated.
  
  I would recommend Nykaa to the people around me for sure but I suggest everyone to keep tracking their orders on the real time basis and plan an alternative if they would not be present to take the delivery.

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• 2.8/5

  Utterly Disappointing

  By Shivani Taneja
  Posted at Jan 06 2020

  ÿÿ
  Never will I order anything from Nykaa again! Absolutely dissatisfying.
  
  I ordered a gift box filled with some customized makeup material from Nykaa for my friend as her birthday gift but disconcerted!!! I did not receive my parcel for 13 days, though the delivery had been promised within 1-4 business days.
  
  I understand that there can be unavailability of the stock but I should have been notified about the same before placing the order or the time slot should have been updated, but nothing of that sort happened, I even received a confirmation mail about the order being placed successfully and would be delivered within the next few days.
  
  I waited for the next 4 days patiently but now I thought it to be something important to be looked into because it was eventually my friend’s birthday surprise. I tried to chat and speak with the customer service but no satisfactory response.
  
  I would suggest people to cross check the delivery span before making a purchase from Nykaa so that no one else faces such issues in the near future.

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• 4.7/5

  Beauty At Its Peak

  By Komal Rai
  Posted at Jan 06 2020

  Watching the Nykaa ads over social media was continuously drawing my attention, so I finally decided to make a purchase from Nyka. All I wanted was to buy a variety of  makeup products.
  
  

  Therefore, I ordered a list of good makeup products:

  • Vega Eyelash curler 

  • Lakme 9 To 5 Weightless Mousse Foundation in the shade Nude Brown originally priced at Rs. 500/- but after 37% discount, I received it just for Rs. 349/- and

  • Nykaa Matte To Last! Mini Liquid Lipstick only for Rs. 239/-

  All of these products were ordered by me on 31st December 2019 and to my surprise, I received it in just 3 business days that too without any delivery charges. 

  
  

  The packaging was super fine. It was very clear that all the products are brand new and original. The products were similar to the displayed image over the website..

  
  

  Comments: What led me to make a purchase from Nykaa was the overall rating and trust of their customers, originality of the products and I would surely suggest the people around me to explore the same.

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• 4.7/5

  All Set For Winters!

  By Mehram Parveen
  Posted at Jan 06 2020

  Well, I ordered a few products to tich my skin right this winter. The only thing that I was concerned about was the delivery date. I wanted to get the products after 4 days of placing the order as I was not available at the delivery address on the given date. I ordered the products on 31st December 2019 since the offers were inescapable.

  
  

  I actually ordered the products because I wasn’t sure if I would ever get the products at the same price again.  The products that were there on my list were:

  
  

  1. Jovees Whitening Lotion 

  2. Kajal 

  3. Eye Liner 

  4. Vitamin E Capsules 

  5. Oil 

  
  

  The amount that I had to pay for the entire order was Rs.589/- since the amount was above Rs.500/- I was exempted from paying any sort of delivery charges. On request, the delivery executive agreed to deliver the product on 3rd January 2019. 

  
  

  All the products were delivered to me in good condition. I totally loved the kind of services that they offered. 

  
  

  I would surely shop from here again. 

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• 3.2/5

  Where Is My Warranty Card?

  By Shahina Maithra
  Posted at Jan 06 2020

  I ordered Infallible and Mandano Metallic necklace from Nykaa. I always get the warranty card along with the package. It actually adds more trust to the purchase that is being made along with providing the surety of exchange and return if the product gets damaged before the warranty period. 

  
  

  This time, I’m pissed because I’ve not received the warranty card with the necklace. 

  
  

  How will I get it exchanged if the quality isn’t fine?   

  
  

  It looks in great shape but, I cannot rely on it as this is the first time I have ordered a product of this brand. Disappointing customer care conversation really made my experience shabby this time. On-call, the executive said that they cannot get it delivered now as the product has already been received by me. 

  
  

  I mean what the hell? 

  
  

  I can’t say if I’ll ever order from them again.

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