Neemans Return Policy 2026: Exchange Only, No Refunds, 7-Day Window

Neeman's publishes this at neemans.com/policies/refund-policy, under the heading "Refund policy". One sentence inside it decides almost everything a shopper needs to know, quoted exactly as it appears:

"Please note that we do not offer refunds at this time. Only exchanges are supported."

That is not a condition attached to worn shoes or late requests. It is the default. If a pair does not suit you and you send it back inside the window, what comes back is a different pair, not your money. The policy's own framing says the same thing in its opening paragraph - "we offer a hassle-free exchange policy" - and every process it then describes is an exchange process.

Most Indian footwear sites publish a refund route alongside an exchange one. This page publishes only the second, so the decision a shopper actually makes at checkout is whether they are willing to be locked into the brand for the value of the order.

The window is short and the page states it plainly: "We have a Free 7-day Trial Policy. If 7 days have gone by since your order delivery, unfortunately, we won't be able to offer you an exchange." Seven calendar days from delivery, not from dispatch or from order.

What makes the word "trial" worth reading twice is the eligibility list that follows it. To qualify, the product must be "Unused and in the same condition as received" and "Handovered in original packaging with all tags intact". The refusal list repeats it: requests are not accepted for "Products that have been used, worn, damaged, or are missing original packaging/tags".

So the trial is an indoor one. Keep the box, keep the tags, and keep the pair off any surface that will mark a sole. The policy does credit Neeman's with the logistics: "We take care of the reverse pickup and exchange logistics to ensure a smooth and convenient experience for you."

To start it, the page says: "Please click on SCHEDULE AN EXCHANGE within 7 days of delivery with your order number." Queries go to info@neemans.com.

The socks clause is the sharpest thing on the page and it is unconditional. "Socks cannot be returned or exchanged once purchased. This applies to all sock orders, including single pairs and combo packs."

There is one narrow route left open, and it is not a return: "Replacement is only available in case of damaged, defective, or incorrect items delivered. Any request for replacement must be raised within 48 hours of delivery with supporting images." The product must be "unused, unwashed, and in their original packaging", and the page warns that "Requests without proper proof (images/videos) may not be processed."

Then the line that closes it: "Refunds will not be provided under any circumstances for socks."

Combo packs are the practical trap here. A multi-pair sock pack is exactly the kind of order where one wrong size is discovered after the fact, and the clause names combo packs explicitly so that there is no argument about it. Hygiene carve-outs for socks and innerwear are standard across Indian retail; what is less standard is stating that no refund exists for them under any circumstances.

Two clauses sit near the end of the page and both cost money rather than time.

"Products purchased through EMI are not eligible for returns. However, exchanges are allowed, subject to a limit of one exchange per order and size availability." So an EMI order has a stricter version of an already exchange-only policy: one attempt, and only if the size you want is in stock.

"Note - We do not issue refunds for Cash on Delivery (COD) charges, typically ranging from 29 to 100 Rs., in case you decide to return a product." That is Neeman's own stated range for its COD fee, and it is money that stays spent whatever happens to the shoes.

Rs. 29 to Rs. 100 is small against a pair of sneakers. It is worth knowing anyway, because it is the one figure on this page that is irrecoverable by design, and because paying by card or UPI avoids it entirely.

Neeman's treats delivery problems as a separate process with its own clock. Six situations are named: missing item(s), wrong product received, partial delivery, delivered but not received, empty package received, and tampered or damaged package. All of them "must be reported within 48 hours of delivery", and the page adds: "Requests raised beyond 48 hours of delivery may not be eligible for investigation or resolution."

The evidence list is specific. Email info@neemans.com with a description of the issue; confirm the package condition from a fixed list - "Sealed & Intact, Tampered, Torn, Damaged, Opened"; and share clear images of the outer package from all sides, the shipping label or AWB, all products received, and the invoice if available. The page also asks for an unboxing video "if available", saying it "significantly helps expedite the investigation".

Claims "may be declined" if the information is not provided, the evidence is "incomplete or unclear", or the issue is reported beyond the stipulated 48-hour timeframe. And where an order arrived in several shipments, evidence must cover "only for the shipment associated with the reported issue" - sending more than that, the page says, "may delay the investigation process".

The practical reading: film the opening of any Neeman's parcel you have the slightest doubt about, and send the photographs the same day.

• Assume no refund. "We do not offer refunds at this time. Only exchanges are supported" is the policy's default, not an exception.
• Open the parcel the day it lands. Delivery problems have a 48-hour window; the exchange window is seven days.
• Try indoors, keep the box and tags. Eligibility requires the pair to be "Unused and in the same condition as received" in original packaging.
• Treat socks as final. No return, no exchange, no refund under any circumstances - including combo packs.
• Pay by card or UPI if you might send it back. COD charges of Rs. 29 to Rs. 100 are explicitly non-refundable.
• On EMI, you get one exchange. One per order, and only if your size is available.