AJIO Return Policy 2026: 7 Days, 10 Days, and What Cannot Go Back

AJIO does not run one return window. Its Annexure A sets the window category by category, and the two numbers that appear are 07 days and 10 days — with a long list of categories where the answer is neither, because the products are marked non-returnable and non-exchangeable outright.

The single most surprising row is bags and luggage: 10 days to return, and exchange is simply not offered. Handbags, wallets, belts and travel accessories sit in that row, and laptop bags inside it are non-returnable altogether.

AJIO describes this table as "an indicative list" and tells Users four separate times to check the product detail page for the exact policy on a specific item. That caveat is the policy's own and it is a real one: the apparel row — the largest part of the catalogue — carries no number in the Annexure at all, only a pointer to the product page.

A product being non-returnable does not mean you are stuck with a broken one. Clause (l) lets a Non-Returnable Product go back in four named situations: it was damaged in transit, the wrong product was shipped, components are missing, or the sealed package arrived empty.

But the deadline is different. The policy says the request must be raised "not later than 5 (five) days from the date of delivery of such Products". So the window on a non-returnable item in trouble is five days — two days shorter than the 7-day categories and half the 10-day one.

Four reasons, five days, and the assessment is AJIO's. The policy states the defect must be "attributable to and accepted by Reliance after due verification at its sole discretion".

Most of this document is about windows and conditions. Five lines in it cost money or take something away, and they are easy to miss.

The Rs. 500 is the only rupee figure in the entire policy. It applies where a User "loses any certificate relating to" a watch or a precious-materials product — the kind of authenticity or warranty card that is easy to throw out with the packaging.

The convenience fee is the clause with the widest reach and the least detail. AJIO says that if a User "has excessive returns in their account, we may charge a standard convenience fee for future orders". No threshold is published for what counts as excessive, and no amount is published for the fee — the policy only promises it will be shown as a separate charge at checkout before you order, and that it is non-refundable. Stating a consequence without stating the threshold is the observation here; we do not suggest the clause is improper.

The sentence to know is this one: "Refund to be made to the User shall not include any amount paid by the User towards shipping charges or any other such charges including Convenience Fee."

So on an ordinary change-of-mind return, the delivery you paid for is gone. The exception is a product that arrived defective or damaged — there AJIO may refund the shipping too, but only if you claim it within 7 days of receiving the refund for everything else. That is a second deadline, running after the first one has already been met, and it requires you to notice that the shipping was left out.

The return clock is the one worth reading twice. The refund window of 7–10 business days runs "from the date of us receiving the Products and verifying the defect or the non-compliance" — not from the date the courier collects the parcel. Reverse pickup time and warehouse verification time both sit outside the stated window.

And none of it comes back as cash. The policy says plainly: "We do not make any cash refunds." For a cash-on-delivery order, the money goes to your AJIO Wallet or to a bank account whose details you supply. Once it is in the AJIO Wallet it "cannot be further transferred to any other bank account or encashed" — it is store credit from that point on.

The policy lists mandatory conditions for a return to be accepted, and they are the ordinary ones: unworn, unwashed, untampered; price tag, bar code, brand tags and original packaging intact; serial or IMEI number matching AJIO's records; every bundled accessory, charger, manual and gift returned with it; and a set returned as a complete set.

If an item comes back without the accessories or gifts it shipped with, the policy gives AJIO the right to refuse the return outright, refuse the refund, or "deduct the amount payable in respect of such items from the amount of refund". The free gift is therefore not free if you keep it.

Two refusals are worth flagging because people run into them. Ordering the wrong model, colour or product yourself is not a return reason — the policy excludes it explicitly, for both returns and exchanges. And "Made to Order" products are excluded outright.

Exchange on AJIO exists for one reason: fit and size. The policy defines an Exchangeable Product as one delivered in a different fit or size than ordered, or one where the User simply wants a larger or smaller size of the same product.

The exchange window is not in the policy at all — it says the request must be raised "within such timelines mentioned in the Product detail page". So unlike returns, there is no published fallback number to rely on.

And exchange depends on stock: the policy conditions it on "availability of stock in same brand for same or different fit and/or size". Bags, luggage, handbags, wallets and belts have no exchange option at all, which the Annexure states outright.

One further condition that catches people out: fragrances must come back with the water seal sticker intact, which the policy names specifically for both returns and exchanges — and fragrances and deodorants are on the Non-Returnable list to begin with.

This policy reserves a large number of decisions to Reliance's "sole discretion" and states that its decision is "final and binding" on the User. That phrasing covers whether a defect is accepted, whether a returned item is in saleable condition, whether a refund is processed at all, which payment route a refund takes when more than one was used, and whether an account is disabled.

There is also a geography limit that is rarely mentioned. Returns run through reverse-logistics partners covering "a select list of areas", and the policy contemplates cases where AJIO cannot arrange a pickup at all.

None of this is unusual for an Indian marketplace policy, and nothing here says any of it is unlawful or unfair — the point of reading it is simply that the parts of the process a shopper assumes are automatic are written down as judgements.