Login India India
3 Total Reviews Overall Rating 3.8
Selection Experience
3.3
Coupon Availablilty
3.5
Payment Process
4.3
Refund / Cashback
4
User Interface
3.7
Overall Experience
4.2
Richa Arora
store : Idea
review date : 09-09-2019
Service Availed : Recharge
Recharge Done : 08-09-2019
2.0 Selection Experience
2.6 Coupon Selection
3.0 Payment Process
2.0 Refund / Cashback
2.0 User Interface

“Poor Connectivity!”

  • Selection Experience

    If you do not have an Idea, it is good for you!

    Idea is not like what its motto says! Your calls hardly connect, no internet connectivity even in the open spaces, no customer support and I don't understand how the data vanishes in the middle of the day! I have been using Idea from last 3-4 months and faced n number of problems, which were never resolved.


    In the first month, it worked very well. Its services were better than the services of other service providers. The internet was the fastest and it had signals even in the enclosed spaces where no other service provider worked. I was happy until the initial month ended! 


    Since then, there is no place where it got hard for me to take calls and to connect to internet services. It is not the IDEA that it used to be! Don’t get flattered with the promotions and services. I would not recommend anybody to use Idea!

Shrinivas Kulkarni
store : Idea
review date : 15-03-2018
Mobile : Recharge/Bill Payment Done
Recharge/ Bill Payment Date : 30-12-2017
4 Selection Experience
4 Coupon Selection
5 Payment Process
5 Refund / Cashback
5 User Interface

“Idea is the best”

  • Selection Experience

    Idea was very easy and fast thats the reason I used it. At that time there were no other options and also the Idea was giving nice offers plus fastest recharge also made us use Idea.

  • Coupon Availablilty

    I did not search for coupon, I directly used to do the recharge. I used to add money in Idea and then do the recharge as per my convince and also there were times when Idea gave lot of different offers but the. Due to change in user interface the Idea became boring and we stopped using it.

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  • Payment Process

    It was very fast Idea was very efficient in that way. Unlike others the interface was also very customer friendly. I did search for the discount offers and coupons on various sites such as coupon dunia, coupons mania and many more.

  • Refund/Cashback Process

    Generally there were no failure but Within 4-5 hours we used to get the payment.The process of payment was very easy to do with the payment via my HDFC debit card where they asked me to provide the debit card details and the OTP number.

  • User Interface

    The user interface as explained earlier was very nice and easy no need to search more on that. The user interface is very smooth to use with the layout of the app which is very much amazing.

  • Overall Experience

    The experience with freecharge was very very nice I used to do recharge through Idea until a new version of Idea came and then came the paytm which was better than the Idea.if I get enough offers from Idea with an easy user interface I will shift back to Idea

Vinod
store : Idea
review date : 04-03-2018
rechange and bill payment : bill payment
Recharge/ Bill Payment Date : 30-12-2017
4 Selection Experience
4 Coupon Selection
5 Payment Process
5 Refund / Cashback
4 User Interface

“More offers compared to all wallets”

  • Selection Experience

    First thing it will offers so many cashback during payments.Second thing is it is very easy to use and looks simple.Recently I redeemed one offer that 40 cashback on minimum 40 recharge/bill payment.If we take mobikwik it offers supercash which is not redeemed easily.Other thing is fast refund if transaction is unsuccessful.

  • Coupon Availablilty

    Before recharge I go into Gmail and see there are any Idea coupons send Idea mail.After that I search the any new coupons available in internet.Applying promocodes during recharge and check whether code is accepted or not.If not I will check for another code.I am sure there will be small cashback during every recharge and bill payment

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  • Payment Process

    Recharge/Bill Payments are done easy when transaction is done through idea balance.So I always add money into wallet before recharge.I didn't face any difficulties till now .Sometimes it take little more to complete transaction.Some mobile operators recharge takes longer time during recharge I faced once during recharge to my number.

  • Refund/Cashback Process

    Before a month I done a recharge but it is fail due to there is no plan exists with amount I paid.And refund is done after one hour and I am very happy with fast refund.I use cashback amount when it is emergency time i.e during nights after 9pm.Compared to paytm wallet it is better in some cases like cashbacks,coupons,fast refund,simple operating.

  • User Interface

    Idea is good in mobile app compared to website because all options are clearly given but in website it looks very very simple and all options are not clearly given.

    I faces difficults in website during singout i.e when press on menu bar it doesn't scroll sometimes.I didn't face any difficulties during search of recharge/bill payment.

  • Overall Experience

    Overall Idea is a good app for recharge/Bill Payment.It one of the best mobile wallet which offers more cashbacks.I think most of people uses paytm because of its popularity and advertising.So suggest to place a referral program with little more rewards compared to other wallets.Keeping QR code in shops and provide payments accepted with QR code and offering cashback for scan and pay in shops.