
“Helping Store”
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overall experience
The delivery of the products is always on time. I bought books from Amazon and got them neat and safely well packed. I am happy with their services. The review system of Amazon helps us to get a better product everytime and ensures good quality and opens a field of comparison. One suggestion is that kindly provide more offers so as to gain more. Rest all the best and keep providing.
“Best Books”
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overall experience
The book I purchased from Amazon is very good. The courier boy was friendly. Amazon provides the fastest delivery. Price was very affordable. Thank you. Amazon is a good site. There is no delay in delivery. Nice product. As I prefer shopping from Amazon other than any other shopping platforms. I also recommend Amazon to my friends to buy products from Amazon. The book was delivered to me safely well-packed and in a good condition.

“Best Books out of stock!”
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overall experience
Still, a book on Amazon is out of stock!
A friend suggested me to read ‘Brick Lane’ by Monica Ali. the suggestion was given to me and it has been a month now, that the book is out of stock on Amazon. I have emailed them several times regarding the same but no such action was taken!
Other than this, I ordered a few other books that I had liked , which was expected to arrive within a day or 2. Yet, no delivery has been made! I don’t know why Amazon is doing this. Their services have been the best till now but it’s all coming down.
I have contacted the customer service regarding the delivery where I got no response. The executive asked me to wait because the sale is about to start and delivery will take time. The order was a prepaid one and I am afraid whether I will receive it or not!

“Amazing Collection!”
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overall experience
I am a poetry fan and I love the poetic verses of Ghalib and Rumi the most!
I was searching for their collection and on Amazon books, I found the edition. Without thinking much, I placed the order of “The Essential Rumi” for Rs. 388. I am a prime member so delivery charges are exempted for me. I made the payment online through Amazon wallet and received a cashback of Rs. 100.
I opted for one-day delivery because I cannot wait for days to read it. I received the order on 5th September 2019. It was nicely packed and a new copy was delivered. I read half the book the same day and just loved the way Rumi writes.
The book has amazing reviews on the website also. I have ordered another collection of poetry by Rupi Kaur from Amazon only. But it was not available for one-day delivery. Besides, they have Kindle books available at amazing prices!
I would recommend purchasing books from them!
“Love this app”
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overall experience
Starting from the app and experience until the delivery boy behavior was awesome. No fake products, no hidden costing, no delay in the delivery. Services were amazing and about the refund system, it is just very easy. No complexities. Amazon app also has a wallet system which is very quick and they give interesting cashback offers.
“Book review”
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overall experience
Amazon is very good for books. Nice service, user-friendly experience, amazing product quality. Good packaging as well. No delay in delivery. Pay on delivery option is nice. The delivery boy behaviour was ok. Also, other sites have higher prices for the same book that I bought and I feel Amazon is more reliable. Refund and cancellation are smooth. No particular suggestion to increase user experience.
“Mixed experience”
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overall experience
I've done a lot of shopping from Amazon. It's been overall good. But recently I had worst experience with Amazon in a store that goes by the name 'Chitra store'. I bought two books at different times and the order got processed and shipped. But the product never got delivered. And when asked them for shipping details by mailing, it never replied. I had to reserve a call with Amazon to sort out this issue. I've 4 suggestions for Amazon.
- Have a dedicated helpline. We can't track the register call feature always.
- Have stringent delivery procedure. The store shipped by India post and never shared the tracking ID.
- Display the tracking ID always on shipping of the order. It helps us to track.
- Spread Amazon pay. It's great to use and a lot of cash back but not many people use it.
“Satisfied with what I purchased”
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overall experience
Amazon app is super fast and simple to use. The novel I purchased was "Our story needs no filter". The book was available and was delivered soon before the delivery date. Leave other online retailers, Amazon is the best for online shopping. The ordering process was very quick and easy, the best thing about the payment process was "POD" service was available by Amazon. No errors occurred while ordering the product. I have never done any cancellation I always got the same product which I wanted.? Product delivery was on time. The delivery boy was humble. Product quality was very nice.
“My Review”
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overall experience
I prefer Amazon because its rates are very low. I purchased a book online, various amazing offers were available on the products. Their delivery service is super fast. products order and payments were so easy to make. There were no error or anything happened while buying any product. The cancellation was not so easy. I was trying to cancel my product but it was not working for me, there was an error I faced while cancelling my product. I choose to pay after delivery because it's easy. The product delivery was on time. The behavior of the delivery boy was good. The only suggestion I have is that cancellation process should be easy and convenient.
“Nice application fastest delivery”
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overall experience
Amazon India is one of the fastest shipping shopping websites. All the products here are available here at a low price and various products in this market. The quality of the product is the best and long-lasting. Amazing deals and offers the price of the product is very low and packing is good. Amazon is the best website to order no 1 shopping website so I bought books from there and received it in a very good condition and that too at a very low price.
“Best Books”
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overall experience
It was excellent quality of items plus delivery was on time too. I had a few queries about my purchase so the customer service was excellent too. Love shopping on Amazon. It gives the value of rupees in form of excellent goods. Thank you, Amazon. I will refer this app to all my loved ones too.
“Educational Books”
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overall experience
I was looking for a book in General Psychology which was unavailable in the market for a long time but I got it very easily at Amazon. The Payment Gateway was quite secured and fast as well. I like both Amazon website as well as the app but the size of the app is too big so I prefer using the website. Service of Amazon was good but it could provide with some more discounts or gift cards even for small items. Overall Amazon is well and good and yes I would like to recommend it to my friends too.
“Making Customer Fool”
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overall experience
Please update all your offers to your customer care executives, many of them do not know about the ongoing offers. So please make a group of superiors. I was purchasing a book from Amazon and wanted to know the ongoing offers on the same as it was not mentioned on the site. So I called the customer care support and they didn't know about the same. Keep them updated first for better service and keep support us. And you know that the customer is a king of the market so please respect and take care of your customers and follow such suggestions in your internal departments.
“Product review”
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overall experience
I knew those books which I wanted were only in Amazon books and I got them as quick as possible. I paid the order amount online and reviews helped me to buy the product. My book was in good condition and helped me to gain the knowledge which I wanted to learn. The delivery boy was pleasant and quick. I am very impressed with Amazon and with their offers in all aspects.
“Best Audio books”
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overall experience
I was trying to purchase audiobooks from Amazon Kindle but was not able to do so. There were no options of other bank debit cards as I was checking audiobooks. The only option in debit cards was ICICI bank. So there should be more debit card options in order to raise the sale. Kindly put more purchasing options of other bank debit cards as well.
“Amazing shopping experience”
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Selection Experience
I shopped books from Amazon Books. I usually buy books from Amazon Books because the site offers me at the lowest possible price. This time, the books were also priced less than the other sites and also lesser than the market price ( I have asked the rate in the shops in Pune). Amazon Books made me available both the products at least rate with no quality compromise and also with no shipping charge!!
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Coupon Availablilty
For buying any product I usually search for the same on the online platforms. The best and uncompromising product is my first choice. I also am price sensitive and also look for the same. I also rely fully on the reviews for the purchase. I till now have not found the first copied product on Amazon Books but the same present on the other sites.
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“Awesome buying experience”
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Selection Experience
I was looking for some good books so, I bought Rumi by Coleman Barks from Amazon Books. I got a great deal. I got the book for something approximately Rs.273/- which is totally worth it. This was the best deal for the product of all the sellers I saw. And yes , the product is genuine and reached me all well.
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Coupon Availablilty
I read many reviews on Amazon Books for this book. Some were negative too , but still overall the reviews helped me a lot and finally were convincing. The customer reviews really helped me a lot. I did not search for any coupons though, but it was not even needed. I got the book at the best price I could get.
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“Best book till date”
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Selection Experience
I shopped for the General Knowledge book 2019 from Amazon Books. Usually, this book was costing a lot which is the reason I was waiting for a sale to purchase it online. When Amazon had its big billion days, I got it. Amazon Books had the lowest price when compared to Flipkart Books and Snapdeal. According to me, I found the price on the book that I bought from Amazon Books much more affordable than the other online sites.
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Coupon Availablilty
I got to know by looking at the advertisements on TV and notifications on my mobile. Definitely, I had to go through all the reviews which are a must for me in order to buy any product. I choose the product items which has the ratings more than 3. Thankfully, this product had 3.4 rating. Before buying the product, I had to go through other websites like Flipkart to ensure which would be the best site for purchase. But I was convinced with Amazon Books only.
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“Wow app”
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Selection Experience
I purchased my SBI sample papers book from Amazon Books as it was having a very good deal and no other e-commerce platforms were offering that product at that price. Its an amazing part is that the lighting deal which offers some great discounts as I saw the same products in some of the local vendors they charging me almost twice as that of the price in the website.
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Coupon Availablilty
Before I purchased anything, I saw the reviews in the review section and also searched the same products in other platforms for a better price and looked for any Amazon coupons but didn't find any even though I found out some but they were not applicable to the website. The good part in the review section is that it has the facility to upload a photo of the products purchased which gives me confidence that the product is original.
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